Field Engineer

EVS Broadcast Equipment SA; South Carolina; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Wellness and healthcare benefits

Training and development opportunities

Job summary

EVS Broadcast Equipment SA is seeking a Field Service Engineer to join their international team in South Carolina. This role involves providing hands-on technical support and expertise for customer service requests, ensuring satisfaction through timely issue resolution and operational excellence.

The ideal candidate will have over 3 years of experience with complex machinery and a strong commitment to customer service and continuous learning. Join EVS to explore a dynamic work environment and take your career to the next level.

Qualifications

• 3+ years of experience with complex machinery and robotics.
• Strong communication skills necessary for customer service.
• Ability to travel as required for the role.

Responsibilities

• Provide technical support for customer service requests.
• Take ownership of incidents and ensure resolution.
• Deliver technical training and support to clients.

Skills

Diagnostic and troubleshooting skills

Customer service abilities

Ability to work dynamically

Independent and collaborative work

Job description

As part of an international team, the Field Service Engineer provides technical expertise and hands‑on support for customer service requests, including incidents, change requests, implementation and product (hardware/software) deployments. This role ensures timely issue resolution, customer satisfaction, and operational excellence through on‑site interventions and remote support in the Americas.

Job Description

Technical Support & Service Delivery

• Take ownership of customer service requests and ensure accurate categorization, investigation, and resolution.
• Provide technical support via phone, email, and on‑site visits, including configuration and installation of products and systems.
• Participate in system upgrades, configuration changes, and preventive maintenance.
• Monitor and track service requests, ensuring clear and ongoing communication with clients.
• Escalate unresolved issues to higher support tiers when necessary.
• Manage customer expectations throughout the support lifecycle.
• Deliver technical training and coaching to customers and internal teams.
• Act as the technical lead during high‑profile events, demos, and crisis situations.
• Foster strong customer relationships through proactive communication and support.

Product & Process Improvement

• Provide feedback to product teams to enhance reliability and usability.
• Create and maintain technical documentation, procedures, and knowledge base entries.
• Contribute to continuous improvement initiatives within the support organization.
• Participate in operational readiness and transition activities for new product releases.
• Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs).
• Define and implement temporary workarounds and long‑term solutions.
• Participate in 24/7 on‑call rotations for critical deployments and support coverage.

Profile

• 3+ years of experience with complex machinery/robotics: embedded software/hardware implementation, repairs, upgrades etc.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively in dynamic environments.
• Willingness to learn EVS product families and systems.
• Commitment to continuous learning and operational excellence.
• Ability to travel.

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits.

EVS will also give you the tools to develop your skills and your career by providing training and internal mobility opportunities. You will benefit from being part of a friendly and lively work environment driven by ambitious goals and supported by a dynamic, innovative team that brings out the best in motivated individuals.

EVS is also proud to foster an inclusive workplace where diversity is valued, ensuring everyone has the opportunity to succeed. Discover more about what makes EVS an exceptional place to work by visiting our website. Join us and bring your potential to life!