Field Engineer

captiveaire; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability & life insurance

Job summary

CaptiveAire is seeking a Field Engineer to support our sales team with construction management and field services. Based at the Dallas office with extensive travel to job sites, you will work in both field and office settings and undergo formal training under a mentor.

Develop skills in product troubleshooting and engineering processes while supporting customers and projects across our HVAC product lines. This role offers strong growth and hands-on experience.

Qualifications

• 4-year technical degree in mechanical/electrical or similar fields preferred.
• Hands-on internship/co-op experience preferred.
• Willingness to travel for training and job sites.
• Strong multi-tasking and communication skills required.
• FE exam completion within 6 months of employment expected.

Responsibilities

• Support field and office teams with construction management and field support.
• Travel to job sites as needed; assist with start-ups and troubleshooting.
• Analyze data from installed equipment to improve products using CASLink.
• Coordinate with sales, service, and engineering to ensure quality outcomes.
• Provide reports to managers on customer feedback and issues.

Skills

Field engineering

Travel availability

Hands-on experience

Communication skills

FE exam plan

Education

4-year technical degree

Tools

CASLink

Building Management Systems

Job description

Position Summary

The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Dallas. The position will include both field and office work.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.

Why Work for CaptiveAire?

Nation's leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.

Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

Mission: to provide the highest quality products and service to our users at the lowest possible price

Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

What our employees have to say:

I can confidently say that I've never been part of a more focused company, working as one big team to achieve amazing success.

There is never a day you don't learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I'm empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Learn more about CaptiveAire and our products here

A Day in the Life:

This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.

Typical tasks include:

• Estimated 50% to 75% of time spent in the field on job sites
• Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties - CaptiveAire team, contractors, engineers, installers, CaptiveAire Service

Primary Job Responsibilities:

• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
• Maintain expert level knowledge of all CaptiveAire products
• Work closely with engineering team, service team and local sales team and customers to help find best outcomes on installed jobs
• On site for construction trade coordination meetings and startups to ensure a good outcome
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
• Perform 3rd party training for outside contractors on CaptiveAire products
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Required skills:

• 0-5 yrs experience
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
• Hands on, technical internship/co-op experience is preferred
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A "GO GETTER"!
• Must be able to travel for training

Benefits:

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical in