Field Engineer

First Point Group; Council Bluffs (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

First Point Group seeks a Data Center Optical Engineer to lead optical transport installations and maintenance in customer data centers and co-locations. This role interfaces with customers and vendors, audits work, and ensures high-quality execution across fiber installations, migrations, and transport environments.

The ideal candidate has 3+ years in data center operations, strong team leadership, and hands-on experience with optical testing and troubleshooting.

Qualifications

• 3+ years of experience in data center operations or a similar technical environment with direct customer interaction.
• Demonstrated team leadership experience.
• Strong English written and verbal communication for customer-facing interactions.
• Experience reading MoPs, engineering docs, vendor docs and network diagrams.
• Commitment to safety standards and quality.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers to provide clear reports and updates supporting Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migrations.
• Conduct and supervise optical testing using meters, light sources, VFLs, OTDRs, and test sets.
• Interpret cut sheets and network diagrams to ensure correct port connections and cable management.

Skills

Fiber optic install

Team leadership

Customer interaction

Optical testing

English communication

Documentation

Safety compliance

Job description

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing work, giving instruction, and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across optical fiber installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands-on technical expertise.

Roles and Responsibilities:

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Skills required:

• 3+ years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Team lead experience.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Years of hands-on experience with connectorized fiber optic cable installation, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements:

Ability to lift and move equipment up to 50 lbs.

Comfortable working at heights and in varying environmental conditions.

Additional Information:

Supplier shall provide Android phone not manufactured in China. Supplier Personnel are expected to be in market and available to support on-site activities to meet pre-defined SLAs and appointments as required, i.e. 4 hours to be on site and arrival 30 minutes prior to appointment. *Note that Supplier is responsible for compensable travel time and expenses related to ensuring Personnel is in the Base Market at the start of the assignment and for Personnel’s demobilization out of the Base Market at the end of the assignment. In addition, Supplier is responsible for paying Personnel for compensable travel time to the first work site as designated by Ericsson and from the last worksite back home or to the hotel. Travel time (as opposed to mileage reimbursement) shall not be charged to Ericsson and Ericsson shall not pay Supplier for any such time. Personnel may charge compensable travel time between worksites during a workday in Ericsson’s time and expense tool. Supplier is also responsible for paying Personnel for all administrative time, for example, time spent setting up a computer, communicating with Supplier, completing paperwork or training required by Supplier, entering time into Supplier’s timekeeping system, etc. No administrative time may be charged to Ericsson without approval by the Ericsson Resource Manager. Bill rates include, and Supplier is responsible for, (i) all reasonable living expenses within the Base Market; (ii) a smart phone with WiFi tethering, (iii) a laptop computer appropriate to meet the requirements of the assignment, and (iv) any other tools reasonably requested by Ericsson in order to meet the requirements of the assignment. Supplier is required to have its own timekeeping system to accurately record all hours worked by Personnel. Supplier is responsible for ensuring Personnel accurately record all time worked (whether it is chargeable to Ericsson or not) in Supplier’s timekeeping system and properly paying Personnel for that time, including any compensable travel time, training time, administrative time, etc., as applicable.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work expected to be performed by workers assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Workers assigned may be required to perform additional job tasks as required by the manager. Additionally, Supplier will be responsible for and will pay for forty (40) hours of training per twelve-month period required for the Work.