Field Engineer

Corning Inc.; Charlotte (NC); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Company bonuses

401(k) matching

Paid time off

Health benefits

Job summary

Corning is seeking a Field Engineer to provide on-site and remote technical assistance globally, supporting field projects, training classes, and manufacturing facilities. You will lead fiber optic installations, perform site testing, and mentor teams at Corning locations and customer sites.

The role requires a BS in a technical field with 2–5 years of experience, willingness to travel up to 75%, and the ability to obtain a U.S. passport. Strong communication and project leadership are essential.

Qualifications

• Bachelor of Science in a technical field and 2–5 years of experience.
• Knowledge of construction and project planning procedures.
• Technical writing ability with clear presentation of complex concepts.

Responsibilities

• Master optical test and splice equipment and procedures.Travel to customer sites to install, test, and document fiber optic systems.
• Lead projects coordinating all facets of fiber optic network installation.
• Instruct fiber optic training courses at Corning locations and customer sites.
• Provide on-site technical assistance to customers via the Technical Support Line.
• Investigate potential product issues at customer sites and report findings.
• Offer recommendations to Sales, Manufacturing and Field Engineering to solve field problems.
• Coordinate travel and logistics for projects and field support.

Skills

Field engineering

Technical support

Project leadership

Fiber optics

Spanish/French/Portuguese

Education

BS degree in technical field

Tools

Fiber optic test equipment

Job description

The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 76294
The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Scope Of Position

Field Engineer(s) provide on-site and remote technical assistance globally to both internal and external customers and support field projects, training classes, corporate owned manufacturing facilities, Product Line Management, and Commercial Sales and Marketing.

Day To Day Responsibilities

• Master optical test and splice equipment and procedures required to perform work you're leading.
• Travel to customer sites to install, test, and document fiber optic communication systems.
• Perform as a Project Leader with the responsibility for coordinating and executing all facets of a fiber optic network installation.
• Instruct fiber optic training courses at various Corning locations, regional locations, and at customer sites.
• Provide technical assistance to internal and external customers via the Technical Support Line.
• Provide on-site technical assistance and solving problems for various Corning customers at various locations.
• Complete on-site investigations of potential product issues raised by customers.
• Act as the primary means of field remediation to resolve quality issues at customer sites.
• Conduct product evaluations on both Corning and competitor products.
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
• Provide recommendations to Sales, Manufacturing and Field Engineering to solve quality and/or field related problems.
• Coordinate project and support-related travel and logistical activities and plans as assigned.
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field.
• Provide global technical support of HSDC’s.

Travel Requirements

• Up to 75%.
• Must be able to obtain a U.S. Passport.

Hours Of Work/work Schedule/flex-time

• Monday – Friday, standard business hours.
• Willingness to work outside of normal scheduled business hours when necessary.

Required Education

• Bachelor of Science Degree in a technical field from a recognized college or university with 2 – 5 years of experience.
• Will consider degree in Physics, Math, Computer Science, or similar subject areas.
• Prefer degree in Engineering degrees in; Electrical, Mechanical, Chemical, Civil or similar subject areas.
• Knowledge of construction and project planning procedures.
• Technical writing ability, with emphasis on effective presentation of detailed concepts.

Desired Experience

• Some related work experience and/or military background in telecommunications.
• Prior supervisory / functional management experience – or – training.
• Fluent Language Skills in Spanish, French or Portuguese (written and spoken) a plus.

Soft Skills

• Proactive, demonstrated ability to take the lead and influence the outcome.
• Eager to take on additional responsibilities outside normal scope of position.
• Ability to listen, make wise decisions and act with little direction.
• Ability to organize and coordinate work schedules and duties.
• Ability to prioritize and handle multiple tasks simultaneously, work efficiently and effectively in a dynamic environment.
• Establishes and maintains effective relationships with peers and customers that earns their trust and respect.
• Proficient at conflict management, creating "win - win" solutions.
• Ability to maintain composure and professional demeanor at all times.
• Emulate corporate values to build and strengthen customer relations.

Additional Requirements

• Must be willing to remain in this position for a minimum of two years.
• Must be able to pass a background check, drug screening and driving record check.
• Must not be color blind – distinct color acuity is required in this industry.
• Must be able to work in various indoor and outdoor environments.
• Must be able to lift parcels and equipment weighing up to 50lbs.
• Must be able to climb ladders and work from aerial lifts.
• Must possess a valid driver’s license.
• Must have a primary means of transportation to support local travel.

This position does not support immigration sponsorship.

The range for this position is $71,449.00 - $98,243.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].