Field Dispatch Co-ordinator

Speedcast; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Speedcast is seeking a Field Dispatch Co-ordinator to centrally manage the end-to-end dispatch lifecycle for Field Engineers and approved third-party teams across customer sites worldwide. You will handle resourcing, travel, HSE, spares logistics and post-dispatch documentation to ensure engineers arrive safely, on time and fully equipped to complete the work.

The role requires coordinating with NOC, Project teams and customers, managing travel bookings, and maintaining ServiceNow Work Orders

Qualifications

• 2+ years’ experience in dispatch, scheduling, logistics coordination or field service operations.
• Experience in satellite communications, telecommunications, maritime, energy or offshore industries is desirable.
• Experience coordinating international travel, freight or spares logistics.

Responsibilities

• Receive and log dispatch requests, confirm scope, priority and site requirements.
• Assign a suitably experienced Field Engineer based in the correct location.
• Coordinate dispatch directly with the customer site and arrange access and timing.
• Book travel - flights, visas, ground transport, offshore transfers and accommodation.
• Review HSE requirements and travel security considerations for offshore/maritime sites.
• Identify, arrange and ship spares and equipment to site per scope and timelines.
• Provide 24/7 on-call dispatch support, including nights and weekends.
• Prepare pre-dispatch work packs and field documentation; manage post-dispatch close-out.
• Maintain ServiceNow Work Orders and pass dispatch docs to billing for invoicing.
• Adhere to Speedcast’s QHSE policies and procedures.

Skills

Organisational skills

Communication skills

Time-zone coordination

Attention to detail

HSE awareness

Travel security

Education

Degree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline

Equivalent professional experience in dispatch, logistics or field service coordination

Tools

ServiceNow

Excel

Outlook

Teams

Job description

Field Dispatch Co-ordinator

Job Summary:

The Dispatch team sits at the centre of Speedcast’s Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end - from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation - ensuring engineers arrive at site safely, on time, and fully equipped to complete the work.

Key Area of Responsibility:

• Receive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements.
• Assign a suitably experienced Field Engineer - Speedcast or approved third-party - based in the correct location for the job.
• Coordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact.
• Arrange and book all travel - flights, visas, ground transport, offshore transfers and accommodation - for the assigned engineer.
• Review HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site.
• Review travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals.
• Identify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines.
• Work as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends.
• Create and issue all pre-dispatch work packs and field documentation to the assigned engineer.
• Review and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out.
• Manage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders.
• Prepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing.
• Carry out all activities in full compliance with Speedcast’s QHSE policies, procedures and best practices.
• Undertake any other ad-hoc duties as reasonably requested by the business.

Job Specification

Academic Qualifications

• Degree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline

Or

• Equivalent professional experience in dispatch, logistics or field service coordination

Relevant Experience

• 2+ years’ experience in dispatch, scheduling, logistics coordination or field service operations
• Experience in the satellite communications, telecommunications, maritime, energy or offshore industries is highly desirable
• Experience coordinating international travel, freight or spares logistics

  Technical Know-How

  Essential:

  • PC literate in a Windows environment, with strong Microsoft Office skills (Outlook, Excel, Teams)
  • Understanding of HSE requirements and travel security considerations for offshore, maritime and remote sites
  • Ability to coordinate travel bookings (flights, visas, offshore transfers, accommodation) via corporate travel systems

  Desirable:

  • Experience with spares/RMA logistics and international freight or customs processes
  • Familiarity with VSAT, maritime or offshore communications equipment and terminology
  • Experience with a work order / ticketing platform such as ServiceNow, or a similar ITSM tool

  Skills / Competencies

  • Excellent organisational skills with the ability to manage multiple concurrent dispatches
  • Excellent interpersonal, verbal and written communication skills in English
  • Able to communicate clearly and confidently with customers, engineers and internal teams across time zones
  • Strong attention to detail when preparing work packs, documentation and Work Order updates
  • Calm and decisive under pressure, particularly during urgent or out-of-hours dispatches
  • Capable of assessing HSE and travel security information and applying it correctly to a dispatch

  Strength / Character

  • High level of flexibility and adaptability, able to reprioritise quickly as dispatch needs change
  • Willing and able to work a rotating shift pattern providing 24 x 7 on-call coverage, including nights, weekends and public holidays
  • Self-motivated with the ability to work independently and take ownership of a dispatch end-to-end
  • Able to build effective working relationships with a globally distributed team of Field Engineers and third parties
  • Proactive in anticipating issues - such as travel disruption or missing spares - and resolving them before they impact the customer
  • Comfortable working to deadlines in a fast-paced, customer-facing operational environment

  Working at Speedcast:

  At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

  We’re always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

  Find great opportunities to make an impact. We have a “one team, one dream” mentality. We work together to make great things happen. Working at Speedcast isn’t just a job, it’s a career that you can take to new levels.

  Top reasons why people love working at Speedcast:

  • Our global presence – you get to work with clients and colleagues all over the world, in every continent
  • Talented teammates – your co-workers are the best and brightest in the industry
  • Industry leadership – be part of the latest advancements shaping the future of communications
  • Ability to develop skills – work across departments to gain new skills and valuable experience
  • Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
  • Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
  • Work on diverse projects – every day is different with our customers from a range of industries around the world

  Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

  https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf