Field Director Patient Services

Catalyst Pharmaceuticals Inc; United States; Remote; USD 220,000 - 230,000; Full time

Job summary

Catalyst Pharmaceuticals Inc. is seeking a Field Director, Patient Services to lead the field-based Patient Access Liaison team across the East geography. This remote role requires residency near major airports and extensive travel to support patients and providers.

The role demands 10+ years in Pharma, a Bachelor’s degree, and proven leadership of compliant, cross-functional teams. Base salary ranges reflect seniority and US market expectations.

Qualifications

• Bachelor’s degree required; 10+ years in Pharma/Biotech industry.
• Experience as Field Reimbursement Manager or similar.
• Strong leadership of field-based teams with compliant practices.
• Familiarity with PHI privacy and Pharma compliance guidelines.

Responsibilities

• Provide strategic guidance to PAL team and compliant tactics for patient experience.
• Collaborate with HUB partner to ensure processes follow SOPs and reporting needs.
• Identify business opportunities and reporting needs to improve patient journey.
• Define and drive access and adherence strategies across Patient Services.
• Develop incentive comp programs aligned with PAL job descriptions.
• Coordinate with agency partners for content and materials guidance.
• Ensure SOPs are followed and create internal SOPs as needed.
• Lead cross-functional meetings to plan patient services and field activities.

Skills

Strategic guidance

Team leadership

Cross-functional collaboration

Recruiting & training

PHI privacy

Pharma compliance

External HUB coordination

Payers & reimbursement

Project management

Education

Bachelor’s degree

10+ years Pharma/Biotech experience

Job description

All Jobs > Field Director Patient Services

The Field Director, Patient Services plays a crucial role on the Patient Services team. The Field Director will collaborate within the Patient services department, which includes the HUB for all products and will collaborate with internal stakeholders to develop and execute solutions for our Critical Success Factors. Other key activities and competencies include being well-versed in all Patient Services SOPs and protocols and the ability to effectively lead recruitment, hiring and training activities for the field-based Patient Access Liaison team. The Field Director will collaborate with the Executive Director of Patient Services on needs assessments from the team including but not limited to programming, materials and training.

This is a remote position covering the East geography. Potential candidates should reside in the East and have access to major airports in the preferred cities of- Boston, New York, Philadelphia, Baltimore, Washington DC, Atlanta.

Requirements

Responsibilities (including but not limited to):

• Provide strategic guidance to the PAL team along with compliant tactics to enhance the patient experience and support the Critical Success Factors of all products that touch the Patient Services Department
• Interact with our HUB partner to ensure all processes are being followed and recommend to Patient Services Leadership if/when changes are needed in reporting and or training
• Collaborate with Patient Services Leadership to identify business opportunities, obstacles, and reporting needs that drive a deeper understanding of the patient experience and journey
• Partner with Patient Services Leadership and other cross-functional leaders to define and drive access and adherence strategies throughout the Patient Services Organization
• Work with Patient Services Leadership to develop incentive comp programs that mirror the Patient Access Liaison job description and promote excellence
• Work with agency partners to provide content and guidance on programming needs and Patient Services marketing materials
• Become an expert on the current SOPs for the Patient Services Department and ensure all personnel follow those SOPs
• Create, as needed, internal Patient Services SOPs or Policies that align with industry standards
• Participate in regular cross-functional team meetings to coordinate patient services activities and field activities
• Engage in and provide guidance to Connect Call attendees to ensure compliance with Connect Call protocol and policies
• Collaborate and recommend options for patients and providers to obtain coverage for Catalyst Products, irrespective of payer coverage guidelines
• Update the field team and pivot when necessary to align with industry standards regarding PHI, compliance within patient services and messaging
• Create and foster an environment of teamwork, respect, and an ability to learn from each other within the team
• Hire and train qualified people to execute the role of a Patient Access Liaison
• Should reside within the geographic area of the assigned territory
• Ability to travel more than 50% of the time and regularly work extended hours, including evenings and weekends

Education/Experience/Skill s:

• Bachelor’s degree and 10+ years in the Pharma/ Biotech industry is required
• Prior experience as a Field Reimbursement Manager
• Experience effectively leading and managing a team in a collaborative, compliant manner with demonstrated ability to meet/exceed goals and deliverables
  • Ability to lead external customers to achieve access for patients; external customers include physicians, nurses, and other health care professionals; public and commercial payers; specialty pharmacies
  • Capable of leading internal teams to achieve common goals; internal teams, including sales, care coordinators, other HUB personnel, and other commercial functions
  • Meticulous, highly organized, and self-directed approach to work, including the ability to effectively manage bi-coastal communication among team members and stakeholders
  • Superb time management skills and ability to manage multiple projects simultaneously and prioritize competing tasks in time-constrained situations
• Working knowledge of Pharma Compliance Guidelines and PHI privacy requirements
• Experience working with outsourced HUB vendors
• Accountable for cross-functional communication internally and with external HUB with the possibility of other external stakeholders
• Ethics above reproach and a strong compliance mindset
• Technical expertise
  • Rare disease access or reimbursement
  • Commercial and public reimbursement
  • Payers/managed care organizations
  • Strong understanding of Patient Services Support programs and offerings as well as external resources available in the current healthcare environment
  • Ability to build independently identify access solutions and determine the appropriate plan for resolution

The base salary for this position will range from $220,000 to $230,000. Candidate experience, professional licensing, and geographic location will be taken into consideration.

Employment is contingent upon successful completion of all required screening and verification processes, including for authority to work in the United States.

EEO Statement

Catalyst Pharmaceuticals is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status.

Recruitment & Staffing Agencies: Catalyst Pharmaceuticals does not accept unsolicited agency resumes. Agency resumes will only be accepted if the agency is formally engaged by Catalyst Human Resources.