Field Director, Lab Accreditation & Compliance

Joint Commission; United States; On-site; USD 121,000 - 161,000; Full time

Job summary

The Joint Commission is seeking a Field Director for accreditation and certification operations to oversee the survey and review process, manage field staff, and ensure timely, high-quality services across accredited and certified organizations in the United States. Pathologists strongly preferred and 40%+ travel expected.

The role collaborates with multiple ACO teams to align scheduling, standards, and performance, while driving strategic initiatives and budgets.

Qualifications

• Master’s degree in a healthcare related field or management.
• Five plus years of experience in healthcare leadership or relevant work.
• Knowledge of JC policies, standards, survey, and accreditation processes.
• Experience as a surveyor is preferred.
• Strong interpersonal and communication, problem-solving, and change management skills.
• Understanding budgeting, finance, workforce planning, and talent management.
• Ability to plan and manage operational processes for efficiency.
• Results-oriented with ability to balance multiple tasks.
• Working knowledge of the current healthcare landscape.
• Travel 40%+ annually to observe field staff.

Responsibilities

• Executes Accreditation and Certification Operations long and short-term goals and plans for ensuring that healthcare organizations receive the full continuum of accreditation and certification services.
• Assist in and provides oversight of field representative cadre and performance improvement activities to ensure consistency of accreditation and certification processes.
• Serves as subject matter expert for CMS and JC accreditation standards for assigned programs.
• Develop, secure approval of, administer, and monitor department strategic plans and annual budgets.
• Manage field representative cadre including interviewing, hiring, and development; include observations every 2 years.
• Establish standards in alignment with ACO for survey process oversight and cadre performance.
• Assess performance of field representatives via reports, evaluations, and observations.
• Serve as subject matter expert and faculty for training of field representatives.
• Participate in 24/7 on-call rotation for field representative support.
• Oversight to assure timely surveys and reviews, and budget adherence.
• Contribute to division policies and procedures and accreditation decision processes.
• Plan manpower projections to maintain a capable field representative workforce.
• Model professional behavior and serve as primary central office contact for field representatives.
• Collaborate with Standards and Survey Methods to develop standards and survey processes.
• Represent the Joint Commission to accredited organizations and public/professional groups.
• Act as surveyor/reviewer of record four times per year.
• Promote cooperation, flexibility, and teamwork among staff.
• Participate in product line team activities and development as appropriate.

Skills

Healthcare leadership

Surveyor experience

Accreditation knowledge

Communication

Problem solving

Decision making

Change management

Budgeting

Finance

Workforce planning

Operations management

Travel willingness

Healthcare landscape knowledge

Education

Master’s degree in a healthcare related field or management

Job description

The Joint Commission is seeking a Field Director for accreditation and certification operations to oversee the survey and review process, manage field staff, and ensure timely, high-quality services across accredited and certified organizations in the United States. Pathologists strongly preferred and 40%+ travel expected.

The role collaborates with multiple ACO teams to align scheduling, standards, and performance, while driving strategic initiatives and budgets.