Field Diagnostic Technician

Tremco; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company specializing in roofing solutions seeks a Diagnostic Technician for onsite inspections. Your role will include performing various diagnostic inspections, ensuring quality control, and maintaining customer communications. Ideal candidates will possess significant roofing experience, strong customer service skills, and the ability to manage multiple tasks efficiently. This position promises professional growth within a collaborative environment, all while fostering a commitment to safety and excellence.

Qualifications

• Prior roofing inspection and diagnostic experience required.
• Excellent customer service and relationship-building skills necessary.
• Ability to climb ladders and work at heights.

Responsibilities

• Conduct diagnostic roof inspections and gather related data.
• Assist with Quality Control processes and communication with stakeholders.
• Train field personnel on diagnostic tools and techniques.

Skills

Roofing inspection experience

Project Management

Quality Control

Computer skills

Customer service

Planning and organization

Education

10-hour OSHA certification

Job description

GENERAL PURPOSE OF THE JOB:

This position performs diagnostic various onsite inspections for customers as well as other inspection services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.


• Work with Lead Diagnostics Technician


• Collaborate with other Field Supervisors as necessary.


• Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.


• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.


• Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.


• Project a professional appearance and demeanor at all times while completing services for a customer.


• In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.


• Proper completion of all services and related paperwork.


• Participate in all safety trainings and complete any required documentation.


• Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

ADDITIONAL SKILLS AND QUALIFICATIONS:

• Prior roofing inspection and diagnostic experience


• Prior roofing experience, including patch and repair skills


• Knowledge of Project Management, planning, and scheduling skills


• Knowledge and experience in monitoring and maintaining Quality Control


• Functional computer skills


• Prior safety training and complete a minimum of 10-hour OSHA certification


• Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management


• Ability to work independently


• Excellent customer service skills and ability to build relationships


• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances


• Capable of walking along rooftop edges (no fear of heights, good balance, etc.)


• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.