Field Diagnostic Technician

Tremco CPG Inc.

New York (NY)

On-site

USD 50,000 - 75,000

Full time

14 days+

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Job summary

Tremco CPG Inc. seeks a Field Diagnostic Technician to perform onsite inspections including diagnostic roof inspections. The role involves collaboration with field supervisors, quality control, and overall customer satisfaction while maintaining safety protocols. Candidates must have good customer service skills and prior roofing experience.

Qualifications

Prior roofing inspection and diagnostic experience required.
Ability to work independently and effectively manage multiple priorities.

Responsibilities

Perform diagnostic roof inspections including Infrared and visual inspections.
Assist with the Quality Control (QC) process and documentation.
Conduct timely communication with customers and internal personnel.

Skills

Customer service skills

Planning and organizational skills

Knowledge of Quality Control

Job description

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GENERAL PURPOSE OF THE JOB:

This position performs diagnostic various onsite inspections for customers as well as other inspection services

Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
Work with Lead Diagnostics Technician
Collaborate with other Field Supervisors as necessary.
Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.
Project a professional appearance and demeanor at all times while completing services for a customer.
In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
Proper completion of all services and related paperwork.
Participate in all safety trainings and complete any required documentation.
Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

Job Description

GENERAL PURPOSE OF THE JOB:

This position performs diagnostic various onsite inspections for customers as well as other inspection services

Essential Duties And Responsibilities

Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
Work with Lead Diagnostics Technician
Collaborate with other Field Supervisors as necessary.
Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied.
Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue.
Project a professional appearance and demeanor at all times while completing services for a customer.
In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
Proper completion of all services and related paperwork.
Participate in all safety trainings and complete any required documentation.
Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

Additional Skills And Qualifications

Prior roofing inspection and diagnostic experience
Prior roofing experience, including patch and repair skills
Knowledge of Project Management, planning, and scheduling skills
Knowledge and experience in monitoring and maintaining Quality Control
Functional computer skills
Prior safety training and complete a minimum of 10-hour OSHA certification
Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
Ability to work independently
Excellent customer service skills and ability to build relationships
Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances
Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Seniority level