Field Customer/Tech Training Instructor

Lightspeed DMS; South Jordan (UT); Remote; USD 72,000 - 78,000; Full time

Job summary

A leading company in cloud-based software is seeking a Field Customer/Tech Training Instructor who will deliver quality training to clients in the Powersports industry. The ideal candidate will have a background in software training, excellent communication skills, and the ability to travel frequently for on-site training sessions.

Qualifications

• 2+ years of software training experience required.
• Ability to travel 50%-75% of the time.
• Experience with customer-facing implementation projects.

Responsibilities

• Deliver workflow-based learning focusing on client outcomes.
• Train Powersports Dealership clients both remotely and on-site.
• Facilitate technology-based training for all levels.

Skills

Interpersonal skills

Communication

Presentation skills

Conflict resolution

Education

Bachelor's degree or equivalent experience

Job description

Join to apply for the Field Customer/Tech Training Instructor role at Lightspeed DMS

Join to apply for the Field Customer/Tech Training Instructor role at Lightspeed DMS

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

Company Overview:

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Field Customer/Tech Training Instructor is responsible for delivering workflow-based learning with a focus on client outcomes and best practices to new and existing clients or associates. Responsible to work as a key member of the installation team and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. or Canada near a major airport hub!

What you'll do:

• Deliver a quality learning experience based on guidelines for the position
• Consistent and positive client/associate learner interactions.
• Provide workflow-oriented learning and solutions
• Provides consultative learning on advanced topics and makes recommendations on best practices
• Collaborate with Learning Development for quality curriculum on new releases you are teaching
• Ability to conduct and execute learning needs recommendations for clients and associates
• Continual Personal and Professional Development through delivery technique courses and client interactions/visits
• Able to flex to the audience based on the solution you are teaching
• Facilitates delivery and implementation of technology-based training for all levels
• Primary focus is Learning Delivery
• Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
• Understand Dealership Roles
• Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
• Able to be on your feet for a work day while onsite with clients.
  
  

What you should have:

Qualifications:

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills
• Ability to travel 50%-75% of the time - one week training on site/one week training remotely
• Dealership experience preferred – Marine, RV or Powersports
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
• Ability to consult and collaborate cross-functionally with other departments
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner
  
  

In today's competitive job market, transparency and trust are more important than ever. At Lightspeed, we believe in fostering an open and honest work environment, starting with our job postings. Pay transparency is a key component of this commitment, ensuring that potential candidates have a clear understanding of the compensation they can expect.

Remote

$72,817—$77,808 USD

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at Lightspeed DMS by 2x

Sign in to set job alerts for “Technical Training Instructor” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.