Field Customer Service Technician- REMOTE Chicago, Illinois

LayerZero Power Systems, Inc.; Rockford (IL); Remote; USD 52,000 - 90,000; Full time

Job summary

LayerZero Power Systems, Inc. is seeking a Customer Service Technician to support our advanced power distribution equipment. The role combines on-site and remote service, with a focus on electrical troubleshooting, safety, and a customer-first mindset.

Training begins at LayerZero Headquarters in Aurora, Ohio. Field work spans the US and Canada with travel required; some weekends or holidays may be needed. An Associate degree in an electrical field is preferred, and strong diagram reading and

Qualifications

• Experience with electric power systems troubleshooting.
• Ability to read diagrams and schematics.
• Familiarity with programming printed circuit boards via PC-based programs.
• Knowledge of electrical PPE and safety.
• Military training in electronics or electrical systems is a plus.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment.
• Provide on-site and remote customer support via email and phone.
• Maintain timely and detailed service records in the LayerZero system.
• Provide emergency response for critical incidents.
• Coordinate with customers to schedule field service visits and support.

Skills

Electrical troubleshooting

Diagrams & schematics

PCB programming

Safety PPE knowledge

Military electronics training

Clean driving record

Education

Associate degree in electrical field

Military electronics training (preferred)

Job description

THIS IS A REMOTE POSITION WITH TRAVEL, Chicago, Illinois

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description

Customer Service Technician LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

PRIMARY DUTIES

This position includes the following primary duties:Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:Static transfer switchesPower distribution equipmentRemote power panelsProvide customer support while on site and via email and phoneMaintain timely and detailed service records in the LayerZero systemProvide emergency response for critical incidentsRegularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

Experience & Skills

Service experience with electric power systems – Required.Electrical and electronic troubleshooting skills – Required.Ability to read diagrams and schematics – Required.Familiarity with programming printed circuit boards via PC based programs – Required.Safety awareness and electrical PPE knowledge – Required.Electronics or electrical training from military service – Preferred.Clean driving record – Required.

Education

Associate degree in electrical field – Preferred.

Military training in electronics or electrical systems

Military training in electronics or electrical systems

WORK LOCATION

Training to be conducted at LayerZero Headquarters in Aurora, Ohio. Field service work is performed at customer sites through the US and Canada. Travel is required. At times, weekends or possibly holiday work will be required.

What We Offer

Competitive pay with performance incentives100% company-paid medical, dental, and vision401(k) with company match3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You will Love Working with Us

Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.

Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.

Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.

Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.