Field Customer Experience & Productivity Leader

GE Vernova, Inc.; United States; Remote; USD 91,000 - 152,000; Full time

Benefits offered by this job

Remote position

Comprehensive benefits

Job summary

GE Vernova seeks a Field Customer Experience & Productivity Leader to own VOC programs, services quality management, and field issue resolution globally. You will drive customer satisfaction, lead cross-functional teams, and deliver productivity improvements across regions while collaborating with Engineering, Product, and Costing teams.

The role emphasizes process ownership, supplier performance reviews, and continuous improvement initiatives in a remote/global setting, with strong emphasis on

Qualifications

• Bachelor’s degree or HS diploma with extensive controls experience.
• Minimum 4 years with GE Control Products and Mark VIe in Services/Operations.
• Strong leadership and communication skills.
• Experience with field execution and project management.
• Knowledge of outage readiness and risk mitigation.
• Proficiency with data reporting tools (Power BI) and MS Office.

Responsibilities

• Lead global Voice of Customer programs and customer satisfaction initiatives.
• Own Services QMS processes, compliance, and governance.
• Drive completion of customer survey actions and closure plans.
• Lead management of field defects and corrective actions.
• Establish cross-regional read-across and lessons learnt deployment.
• Drive productivity improvements measured in labor hours and margin.

Skills

Leadership

Voice of Customer

Quality Management

Cost Reduction

Data Analysis

Communication

Project Leadership

Education

Bachelor’s degree + 6 years Controls experience

HS Diploma/GED + 10 years Controls experience

Tools

Power BI

Microsoft Office

GE Control Products (Mark VIe)

Job description

Job Description Summary

Vernova Purpose

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

What impact you’ll make

Reporting to the Global Services Operations Leader, the Field Customer Experience & Productivity Leader will own customer experience improvement, Voice of Customer (VOC), services quality management, field issue management, productivity programs, cost optimization initiatives, supplier performance, and continuous improvement activities across global field services operations. This role serves as the primary interface between customer feedback, field execution, quality systems, and productivity improvement programs.

Job Description

What you’ll do

• Lead global Voice of Customer programs and customer satisfaction initiatives.


• Own Services QMS processes, compliance, and governance.


• Drive completion of customer survey actions and closure plans.


• Lead management of field defects, failures, escapes, and corrective actions.


• Establish read-across and lessons learned deployment across regions.


• Provide execution feedback to Commercial, Product Line, and Costing teams.


• Drive productivity improvement initiatives measured in labor hours and contribution margin improvement.


• Lead supplier performance reviews and savings initiatives.


• Identify third-party cost reduction opportunities.


• Support Continuous Monitoring (CM) improvement initiatives.


• Partner with Engineering and Product teams to resolve recurring customer issues.


• Improve standard work adoption and field execution consistency.

What you’ll bring (Basic Qualifications)

• Bachelor's degree from an accredited university or college and a minimum of 6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience.


• Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution.

What will make you stand out

• 10+ years of experience with GE Controls Product Systems (Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems).


• 6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience.


• Proven knowledge of outage readiness methodologies and risk mitigation.


• High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools.


• Strong oral and written communication skills.


• Strong leadership and influencing skills.


• Demonstrated ability to analyze and resolve operational issues.


• Proven program and project leadership capabilities.


• Ability to document, develop, and execute operational excellence programs.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: September 26, 2026For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on September 10, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.