Field Customer Care Representative Trainee

Texas Farm Bureau; Pflugerville (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company | Department: Policy Services - CAAP is seeking a Field Customer Care Representative Trainee in Pflugerville, TX. You will deliver prompt service to members and insureds, support office operations, and study for the General Lines Property and Casualty license.

You will collaborate with teammates, handle membership tasks, and help with deposits while maintaining confidentiality and professional conduct in a busy office setting.

Qualifications

• High School Diploma or GED is required.
• Plan to obtain General Lines Property and Casualty license within 45 days.
• Typing 45 WPM with at most 5% errors.
• Proficiency with Word, Outlook, PowerPoint and Excel.
• Strong written and verbal communication skills.
• Ability to work independently or in a team.

Responsibilities

• Provide prompt, courteous service to members and insureds in person, by phone, and online.
• Support County Farm Bureau operations and CAAP duties.
• Assist with membership applications and renewals.
• Process daily deposits following guidelines.
• Collaborate with team and cross-train in different roles.
• Maintain confidentiality of sensitive information.
• Escalate issues to CAAP Supervisor or Agency Manager as needed.
• Assist with Board activities and agriculture-promotion tasks.

Skills

Typing 45 WPM

Excellent communication

Interpersonal skills

Organizational skills

Time management

Teamwork / collaboration

Willingness to learn

Education

High School Diploma or GED

General Lines Property and Casualty license

Tools

Microsoft Office

Job description

Field Customer Care Representative Trainee

Travis County-Pflugerville, 2415 Pecan St W Ste 200, Pflugerville, Texas, United States of America

Overview

The Voice of Texas Agriculture.

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Policy Services - CAAP

This position provides prompt, courteous, and knowledgeable service to earn members’ and policyholders' trust and satisfaction, while supporting County Farm Bureau operations.

Responsibilities

• Provide prompt, professional, and courteous service to members and insureds in person, by phone, and through electronic channels. Ensure every interaction reflects the organization’s commitment to excellence in customer care.
• Assist in promoting and executing the core County Farm Bureau purpose activities. Place high priority on assisting the CFB President and Board members with duties related to the promotion of agriculture, including Board activities and general office and clerical support as directed.
• Dedicate available time to understanding and mastering material for the General Lines Property and Casualty license exam.
• Collaborate with team members and cross-train in various roles to ensure the seamless completion of daily tasks, especially in the absence of colleagues.
• Assist the applicant with the membership application.
• Observe the preparation of daily deposits in accordance with established guidelines and procedures.
• Review the Delinquent Membership report daily and contact members to assist with membership renewal, updates to membership data, and payment.
• Exercise good judgment and maintain confidentiality when handling critical and sensitive information, records, and reports regarding the county, members, and insureds.
• Discuss with the CAAP Supervisor and, when needed, the Agency Manager, issues, problems, or needs within the county offices.
• Comply with the Certified Fleet operator requirements of the Driving and Safety Policy.
• Other duties as may be assigned.

Minimum Qualifications

• High School Diploma or GED.
• Obtain and maintain General Lines Property and Casualty license pursuant to Texas law. Must be acquired within 45 days of employment.
• Ability to type a minimum of 45 WPM with a maximum of 5% errors.
• Basic knowledge and experience with Microsoft Office software, including Word, Outlook, PowerPoint, and Excel.
• Excellent communication skills, both written and oral.
• Effective interpersonal verbal skills, in person and via telephone.
• Ability to plan, organize, and complete detailed work independently or in a team environment.
• Strong organizational skills with the ability to coordinate several tasks at the same time.
• Willing and able to learn new skills and refine existing skills as needed.
• Valid Texas driver’s license and driving record at the time of hire which would not disqualify the employee from driving for business purposes.

Physical Requirements

• Use of computer, telephone, copy machine, fax machine, scanner, and other office equipment over six (6) hours daily.
• Extended periods of sitting and concentration.
• Occasional bending, twisting, crouching, pulling, pushing, lifting, and reaching in an office environment.
• Occasional lifting and moving items weighing up to 30 lbs.
• Occasional travel by auto or other public transportation.

Working Conditions

Occasional long, irregular work hours. Work to be conducted in office environment owned or leased by company.

Texas Farm Bureau is an Equal Opportunity Employer (M/F/D/V).