Field Customer Care Representative Trainee

Texas Farm Bureau - Insurance Agents; Brownwood (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company in Brownwood, TX, seeks a Field Customer Care Representative Trainee to provide service to members and insureds. You will support county operations, assist with membership applications, and work toward earning your General Lines Property and Casualty license while performing clerical tasks and learning on the job.

The role requires strong communication, organization, and computer skills, plus a Texas driver’s license.

Qualifications

• High School Diploma or GED.
• Obtain and maintain General Lines Property and Casualty license within 45 days of employment.
• Type at least 45 words per minute with ≤5% errors.
• Basic knowledge of MS Office (Word, Outlook, PowerPoint, Excel).
• Excellent written and spoken communication.

Responsibilities

• Provide prompt, courteous service to members and insureds in person, by phone, and electronically.
• Assist with membership applications and data updates.
• Review delinquent membership reports and assist with renewals and payments.
• Support county Farm Bureau operations and events.
• Observe and participate in deposits and adherence to procedures.

Skills

Excellent communication

Interpersonal skills

MS Office knowledge

Typing speed 45 WPM

Driver's license (Texas)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Job description

Field Customer Care Representative Trainee

Brown County-Brownwood, 2450 Hwy 377 South, Brownwood, Texas, United States of America

Job Description

Posted Thursday, July 30, 2026 at 5:00 AM

The Voice of Texas Agriculture.

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Policy Services - CAAP

This position provides prompt, courteous, and knowledgeable service to earn members’ and policyholders' trust and satisfaction, while supporting County Farm Bureau operations.

MAJOR RESPONSIBILIITES AND AUTHORITY

Provide prompt, professional, and courteous service to members and insureds in person, by phone, and through electronic channels. Ensure every interaction reflects the organization’s commitment to excellence in customer care.

Assist in promoting and executing the core County Farm Bureau purpose activities. Place high priority on assisting the CFB President and Board members with duties related to the promotion of agriculture, including Board activities and general office and clerical support as directed.

Dedicate available time to understanding and mastering material for the General Lines Property and Casualty license exam.

Collaborate with team members and cross-train in various roles to ensure the seamless completion of daily tasks, especially in the absence of colleagues.

Assist the applicant with the membership application.

Observe the preparation of daily deposits in accordance with established guidelines and procedures.

Review the Delinquent Membership report daily and contact members to assist with membership renewal, updates to membership data, and payment.

Exercise good judgment and maintain confidentiality when handling critical and sensitive information, records, and reports regarding the county, members, and insureds.

Discuss with the CAAP Supervisor and, when needed, the Agency Manager, issues, problems, or needs within the county offices.

Comply with the Certified Fleet operator requirements of the Driving and Safety Policy.

Other duties as may be assigned.

MINIMUM QUALIFICATIONS

High School Diploma or GED.

Obtain and maintain General Lines Property and Casualty license pursuant to Texas law. Must be acquired within 45 days of employment.

Ability to type a minimum of 45 WPM with a maximum of 5% errors.

Basic knowledge and experience with Microsoft Office software, including Word, Outlook, PowerPoint, and Excel.

Excellent communication skills, both written and oral.

Effective interpersonal verbal skills, in person and via telephone.

Ability to plan, organize, and complete detailed work independently or in a team environment.

Strong organizational skills with the ability to coordinate several tasks at the same time.

Willing and able to learn new skills and refine existing skills as needed.

Valid Texas driver’s license and driving record at the time of hire which would not disqualify the employee from driving for business purposes.

PHYSICAL REQUIREMENTS

Use of computer, telephone, copy machine, fax machine, scanner, and other office equipment over six (6) hours daily.

Extended periods of sitting and concentration.

Occasional bending, twisting, crouching, pulling, pushing, lifting, and reaching in an office environment.

Occasional lifting and moving items weighing up to 30 lbs.

Occasional travel by auto or other public transportation.

WORKING CONDITIONS

Occasional long, irregular work hours.

Work to be conducted in office environment owned or leased by company.

Texas Farm Bureauis an Equal Opportunity Employer (M/F/D/V).

Brown County-Brownwood, 2450 Hwy 377 South, Brownwood, Texas, United States of America