Field CNA | Client Care & Quality Advisor

Home Instead; Norwell (MA); Sur place; USD 43 000 - 47 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Employee assistance program

Health insurance

Paid time off

Résumé du poste

Home Instead in Norwell, MA is seeking an experienced CNA Client Care Advisor to advance from bedside care. This full-time, in-person role blends client visits, caregiver coaching, quality assurance, and collaboration with the office team.

You will visit clients, supervise Care Professionals, review records, and help maintain high care standards across the service area. CNA in good standing and strong communication required; $21.00-$22.00/hr.

Qualifications

• CNA certification in good standing
• Previous CNA, caregiving, home care, assisted living, skilled nursing, or related healthcare experience.
• Strong communication and interpersonal skills.
• Compassionate and professional approach with clients, families, and Care Professionals.
• Comfortable providing coaching and constructive feedback.
• Organized, dependable, and able to work independently.
• Strong attention to detail and documentation.
• Comfortable traveling throughout our service area.

Responsabilités

• Conduct Quality Assurance visits in clients' homes.
• Check in with clients and families to ensure they are happy with their care.
• Observe Care Professionals in the field and ensure care plans are being followed.
• Identify changes in client needs and communicate concerns to the office team.
• Provide coaching, support, and education to Care Professionals.
• Assist with caregiver skills observations and competency evaluations.
• Review documentation for accuracy and completeness.
• Identify safety or quality concerns and ensure they are addressed promptly.
• Help resolve client and caregiver concerns.
• Work closely with our office team to improve client and Care Professional experiences.
• Document visits, observations, concerns, and follow-up accurately and on time.

Connaissances

CNA certification

Communication skills

Compassionate and professional

Organized and dependable

Documentation skills

Driving

Description du poste

Home Instead in Norwell, MA is seeking an experienced CNA Client Care Advisor to advance from bedside care. This full-time, in-person role blends client visits, caregiver coaching, quality assurance, and collaboration with the office team.

You will visit clients, supervise Care Professionals, review records, and help maintain high care standards across the service area. CNA in good standing and strong communication required; $21.00-$22.00/hr.