Field Clinical Specialist

STERIS Healthcare United States; New York (NY); Remote; USD 90,000 - 118,000; Full time

Job summary

Join a leading company as a Field Clinical Specialist supporting customers in New York. You'll provide technical and educational support related to therapeutic devices in gastroenterology and pulmonology. This remote role involves extensive travel and collaboration with medical professionals to ensure optimal use of STERIS Endoscopy products.

Benefits

Base salary and corporate bonus

Mileage reimbursement

Cell Phone Allowance

Flexible Time off and Holidays

401K with a company match

Tuition Reimbursement

Qualifications

• 7 years of practical experience in hospital settings.
• Exceptional communicator and relationship builder.
• Nursing degree preferred.

Responsibilities

• Provide procedural support to customers.
• Educate and train hospital staff on equipment use.
• Ensure customer satisfaction with products.

Skills

Communication

Relationship Building

Education

Bachelor’s degree in healthcare, Life Sciences or related discipline

Associate’s degree with 10 years of practical experience

Tools

Clinical knowledge

Medical device training

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

As a Field Clinical Specialist at STERIS, you will assist the sales team by providing technical, educational, and procedural support to medical professionals related to the use of therapeutic devices and technology in gastroenterology, pulmonology and related departments. You are responsible for supporting new and existing Customers through procedural case support and staff in-service education.

This is a remote based Customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following state(s): New York. This position will require extensive travel in the Northeast Region.

What You Will Do As a Field Clinical Specialist

• Provide procedural support to Customers in a timely manner.
• Complete pre-call management planning including but not limited to coordinating with Customers directly via phone, email, or other means.
• Oversee technical use of devices before / during the procedure by providing guidance to staff and physician.
• Represent STERIS Endoscopy during procedural cases by assuring all necessary equipment and products are prepped and ready for the procedure.
• Provide on-site support related to the use of the STERIS Endoscopy devices and equipment (especially where there are new users of our products).
• Educate and train, monitor and evaluate hospital personnel (excluding physicians) on technical matters relating to our products and equipment.
• Conduct one-on-one training sessions, in-service educational programs and simulations.
• Participate in hands-on events on an as needed basis.
• Complete necessary documentation post case by logging observed case specifics, interactions and other pertinent information and provide a summary to the Product Specialist, Regional Sales Manager, direct manager and Product Manager on a regular basis or enter into company CRM.
• Report complaints in compliance with STERIS policies and procedures.
• Before, during and following cases, refer any additional contact information regarding potential new Customers to the appropriate Product Specialist.
• Assignments include occasional attendance and national and regional conferences where hands-on support may be needed.
• Develop collaborative, productive relationships with physicians and hospital staff in all accounts.
• Ensure all accounts receive the highest level of Customer satisfaction.
• Respect patient privacy and Customer account integrity.
• Complete and remain current on all relevant training and clinical education around the STERIS Endoscopy devices.
  
  

The Experience, Skills and Abilities Needed
Required

• Bachelor’s degree in healthcare, Life Sciences or related discipline
• 7 years of practical experience working in hospital operating room and/or surgery center
• Will accept associate’s degree with 10 years of practical experience working in hospital operating room and/or surgery center
• Exceptional communicator and relationship builder
  
  

Preferred

• Nursing degree preferred
• Medical device training or background
• Clinical knowledge or experience related to the disease states or conditions
  
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base salary and corporate bonus
• Mileage reimbursement
• Cell Phone Allowance
• Robust Sales Training Program
• Flexible Time off and Holidays
• Excellent healthcare, dental and vision benefits
• Parental Leave
• 401K with a company match
• Tuition Reimbursement
  
  

Pay range for this opportunity is $90,737.50 - $117,425.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Equipment Manufacturing

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