Field Claims Investigator (1099)

Phoenix Loss Control, Inc.; Durango (CO); Hybrid; USD 25,000 - 39,000; Part time

Job summary

Phoenix Loss Control, Inc. is seeking field investigators for a part-time, on-call contract to support damage recovery.

You will conduct on-site field investigations, write detailed yet concise reports using diverse sources, and stay informed about local statutes for underground and aerial utility lines. Responsibilities include timely responses to damage calls, maintaining meticulous records, and collaborating with claims managers to drive recovery.

Qualifications

• Strong communication and interviewing abilities.
• Smartphone and basic computing needed for investigations.
• Independent work style with strong organizational skills.

Responsibilities

• Conduct on-site field investigations.
• Write concise investigation reports with evidence and estimates.
• Develop knowledge of local statutes for utility lines.
• Respond to damage calls promptly and within coverage windows.
• Record time, mileage, and other items accurately.

Skills

Interpersonal skills

Smartphone proficiency

Computer literacy

Attention to detail

Independent work

Analytical skills

Valid driver's license

Safety awareness

Tools

Report system

Job description

Workplace Type: Hybrid (50% remote, 50% fieldwork)

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is aUS-based business servicesproviderin the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-partydamagetotheir infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 140people, servicing some of the largest cableandtelecomsoperators(e.g., Comcast,Spectrum,AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received during business hours (if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Requirements

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position.