Field Claims Investigator

Konkordia Phoenix PLC, Inc.; Tullahoma (TN); Hybrid; USD 10,000 - 60,000; Part time

Job summary

A business services provider in the utility sector is seeking a Field Claims Investigator for a 1099 contracted position in Tullahoma, TN. The role involves conducting field investigations, gathering evidence, and reporting damages with a focus on meticulous attention to detail. Candidates should possess strong interpersonal skills, a reliable vehicle, and the ability to work independently in a dynamic environment, ensuring timely responses to damage calls.

Qualifications

• Must have a valid driver’s license and reliable vehicle.
• Strong written and verbal communication skills required.
• Ability to gather information and conduct interviews is essential.

Responsibilities

• Conduct on-site field investigations for damage recovery.
• Write detailed investigation reports based on collected evidence.
• Complete investigations within 7 days and collaborate with claims managers.

Skills

Interpersonal skills

Attention to detail

Analytical skills

Tools

Smartphone

Computer

Job description

Position: Field Claims Investigator

Job Type: 1099/Contracted Work

Location: 50% working from home, 50% working in thefield

Compensation: $25/hrand$.50/mile

COMPANY OVERVIEW

Phoenix Loss Control (“Phoenix” or“PLC”) is abusiness servicesproviderin the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT&T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is a1099contract position. There are no benefits offered with this position.