Field Claims Adjuster - Auto Damage - Tulare, CA

MSCCN; Tulare (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental & vision

Paid time off

Sick leave

Life insurance

Parental & family leave

Tuition assistance

Career development

Job summary

Progressive in California seeks an auto damage claims adjuster to serve as the main contact with customers, guiding the repair process from start to finish. You will manage your own workload, collaborate with body shops, and negotiate repair pricing while assessing liability. A company car is provided with frequent regional driving.

Candidates must reside in Fresno, Visalia, or Tulare, CA. The role may involve reporting to an office occasionally and may cover assignments outside the initial area.

Qualifications

• Leadership and conflict management skills essential.
• Strong attention to detail and passion for customer service.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions per standards and local laws.
• Evaluate claim payments and resolution of claims without payments.

Skills

Leadership

Conflict Management

Attention to Detail

Customer Service

Job description

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location: Candidates must reside in Fresno, Visalia, or Tulare, CA.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• You will be paid $28.84 - $35.57 (Dependent on level of experience)
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance