Field Claims Adjuster - Auto Damage - Salisbury, MD

VetJobs; Salisbury (MD); On-site; USD 75,000 - 86,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision

Wellness programs

Flexible spending accounts

Paid time off

Sick leave

Military leave

Career development

Job summary

Progressive is seeking an auto damage claims adjuster based in Salisbury, MD. You will be the primary contact for customers, directing the repair process end-to-end and negotiating with body shops while managing your own workload in the field.

The role emphasizes leadership, conflict management, and strong attention to detail to provide excellent customer service. Some reporting to an office may occur.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Alternate: Associate's degree with three years' relevant experience and one year appraisal/estimatics or insurance experience.
• Alternate: Bachelor's degree with one year appraisal/estimatics or insurance experience.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and decisions per standards and laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Insurance experience

Appraisal knowledge

Negotiation skills

Education

High School/GED

Associate's degree + 3+ years experience

Bachelor's degree + 1 year experience

Job description

Job Description

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Auto req ID

484806BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $75,100-$85,700/year
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
• Work Territory: Salisbury, MD

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.

City* Salisbury

State* Maryland

Job_Category Claims

Job Code Ins Insurance

Affiliate Sponsor Progressive

Salary Range $75,000-$100,000