Field Claims Adjuster – Auto Damage

Progressive Insurance; Washington (Washington County); On-site; USD 65,000 - 80,000; Full time

Job summary

Progressive Insurance is seeking an auto damage claims adjuster to guide repairs from start to finish, manage your own claim inventory and negotiate with body shops while assessing liability. This field role includes a company car; occasional office visits may be required.

Must reside within 40 miles of Kennewick, WA and demonstrate leadership, conflict management and strong customer service. Qualifications: 4+ years in relevant work (or 2–3 years with an associate/bachelor’s degree) and 1 year

Qualifications

• Minimum 4 years in relevant work with 1 year appraisal/estimatics or insurance experience.
• OR Associate's degree with 3 years of relevant work including 1 year appraisal/estimatics or insurance experience.
• OR Bachelor's degree with 1 year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive driving standards.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear timelines.
• Negotiate repair process with body shops.
• Document claim information and make decisions per standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Candidates must reside within 40 miles of Kennewick, WA

Duties And Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines


• Negotiate repair process with body shops


• Document information related to the claim and make decisions consistent with claims standards and local laws


• Evaluate and handle claim payments and resolution of claims without payments


• Review and determine validity of any supplement requests

Minimum Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience


• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience


• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience


• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $65,000 - $80,000/year (dependent on level of experience)


• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%


• Medical, dental & vision, including free preventative care


• Wellness & mental health programs


• Health care flexible spending accounts, health savings accounts, & life insurance


• Paid time off, including volunteer time off


• Paid & unpaid sick leave where applicable, as well as short & long-term disability


• Parental & family leave; military leave & pay


• Diverse, inclusive & welcoming culture with Employee Resource Groups


• Career development & tuition assistance

Physical Requirements And Working Conditions

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.


• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.


• May require prolonged repetitive use of the upper extremities.


• Must be able to move and/or lift 20 lbs.


• Involves standing and walking around the room to monitor work (e.g., training).


• Requires long periods of standing (e.g., mailroom).


• Involves frequent driving.


• Required to climb, balance, stoop, crouch and crawl.


• May require long periods of sitting.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.