Field Claims Adjuster - Auto Damage

Progressive; Palo Alto (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Health savings accounts

Life insurance

Paid time off

Parental leave

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the primary contact with customers and guide the repair process from start to finish. You’ll manage your own inventory and collaborate with body shops to negotiate pricing while assessing liability, delivering excellent customer service.

This field role includes a company car and regular driving within a defined geographic area; occasional office reporting may be required.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Valid driver’s license and auto insurance.
• Progressive driving standards and policies compliance.
• Eligibility to work in the U.S. without sponsorship.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set timelines.
• Negotiate repair process with body shops.
• Document claim information and ensure compliance with standards and laws.
• Evaluate claim payments and resolution of claims without payments.
• Review validity of any supplement requests.

Skills

Customer service

Attention to detail

Negotiation skills

Conflict management

Leadership

Education

Bachelor's degree with 1 year applicable experience

Associate's degree with 3+ years applicable experience

Job description

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Candidates must reside within theSan Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, Menlo Park, CA area

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred qualifications

• Extensive Estimating or Shop Experience

Compensation

• $38.51 - $47.12/hour depending on experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• May require prolonged repetitive use of the upper extremities.
• Must be able to move and/or lift 20 lbs.

Involves standing and walking around the room to monitor work (e.g., training).

Requires long periods of standing (e.g., mailroom).

Involves frequent driving.

Required to climb, balance, stoop, crouch and crawl.

May require long periods of sitting.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.