Field Claims Adjuster - Auto Damage

Progressive; Midland (TX); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness programs

Life insurance

Paid time off

Sick leave

Parental & family leave

Job summary

Progressive is seeking an auto damage claims adjuster in the Midland, TX area to directly manage repair processes from start to finish. You will inspect vehicles, write estimates, negotiate with body shops, and determine claim outcomes while working independently and collaborating with partners.

The role emphasizes strong leadership, conflict management, and exceptional customer service. A valid license and compliance with Progressive policies are required, with occasional office visits possible.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree with minimum three years relevant experience including appraisal/estimatics or insurance.
• Bachelor's degree with minimum one year appraisal/estimatics or insurance experience.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations and set timelines.
• Negotiate repair process with body shops to secure favorable outcomes.
• Document claim information and ensure decisions align with standards and laws.
• Evaluate and handle claim payments and resolution of payments.
• Review and determine validity of any supplemental requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Education

Associate's degree

Bachelor's degree

Tools

Claims processing software

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you'll serve as Progressive's point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location: Preference for candidates in the Midland, TX area.

Duties & responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Must-have qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Compensation

• $60,000 - $77,000/yearly
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.