Field Claims Adjuster - Auto Damage

Progressive; Eau Claire (WI); Presencial; USD 68.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match up to 6%

Medical, dental & vision

Wellness programs

Health care flexible spending accounts

Paid time off

Short & long-term disability

Parental & family leave

Diversity and inclusion

Career development & tuition support

Descripción de la vacante

Progressive is seeking an auto damage claims adjuster to serve as the primary contact for customers, guiding repairs from start to finish. You’ll manage your own inventory, negotiate with body shops, and assess liability with attention to detail and strong customer service.

The role is field-based, with a company car and travel within your geographical area; occasional office reporting may be required. Leadership and conflict management skills are valued.

Formación

• Four years of relevant work experience, with one year in appraisal/estimatics or insurance preferred.
• Leadership and conflict management skills are valued.
• Strong attention to detail and passion for customer service.

Responsabilidades

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set timelines.
• Negotiate repair process with body shops.
• Document claim information and make decisions per standards and laws.
• Evaluate and handle claim payments and resolutions.
• Review supplement requests for validity.

Conocimientos

Customer service

Leadership

Conflict management

Attention to detail

Educación

Associate's degree

Bachelor's degree

Descripción del empleo

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $68,300 – $83,500/year based on relevant experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.