Field Claims Adjuster - Auto Damage

Progressive; East Palo Alto (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Company car

401(k) with match up to 6%

Medical, dental & vision

Paid time off

Parental & family leave

Tuition assistance

Job summary

Progressive is seeking a field auto damage claims adjuster to manage, from inspection to settlement, the repair process for assigned claims within a defined geographic area. You will inspect vehicles, write estimates, and negotiate with body shops while ensuring compliance with claims standards and local laws.

The role emphasizes independent work, strong communication, and decision-making skills. A company car is provided and occasional office reporting may occur as needed.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Reside in the San Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, Menlo Park, CA area.
• Valid driver’s license and auto insurance; must comply with Progressive driving standards.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Field experience

Claims handling

Negotiation

Attention to detail

Education

Associate's degree + 3 years experience incl 1 year appraisal/estimatics or insurance

Bachelor's degree + 1 year appraisal/estimatics or insurance

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Candidates must reside within theSan Mateo, Belmont, Foster City, Redwood City, Redwood Shores, Palo Alto, East Palo Alto, Atherton, Menlo Park, CA area

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines


• Negotiate repair process with body shops


• Document information related to the claim and make decisions consistent with claims standards and local laws


• Evaluate and handle claim payments and resolution of claims without payments


• Review and determine validity of any supplement requests

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience


• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience


• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience


• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $38.51 - $47.12/hour depending on experience


• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%


• Medical, dental & vision, including free preventative care


• Wellness & mental health programs


• Health care flexible spending accounts, health savings accounts, & life insurance


• Paid time off, including volunteer time off


• Paid & unpaid sick leave where applicable, as well as short & long-term disability


• Parental & family leave; military leave & pay


• Diverse, inclusive & welcoming culture with Employee Resource Groups


• Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.


• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.


• May require prolonged repetitive use of the upper extremities.


• Must be able to move and/or lift 20 lbs.


• Involves standing and walking around the room to monitor work (e.g., training).


• Requires long periods of standing (e.g., mailroom).


• Involves frequent driving.


• Required to climb, balance, stoop, crouch and crawl.


• May require long periods of sitting.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.