Field Claim Representative

solera; Town of Florida (NY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Solera is seeking a Field Claims Representative in New York to conduct and manage on-site insurance property claim inventory assignments and support service offerings. You will promote strong customer relations, communicate with field and service managers daily, and perform tasks with proficiency in Microsoft Office.

Travel within the geographic area, lifting up to 30 pounds, and maintaining safety standards are required.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to solve problems and manage projects effectively.
• Willingness to travel within the geographic area and lift up to 30 pounds.

Responsibilities

• Conduct and manage on-site inventory assignments for insurance property claims.
• Complete tasks diligently in line with departmental and corporate goals.
• Assist in business development activities and maintain good customer relations with adjusters.
• Communicate daily with Field Manager and Service Manager regarding issues and improvements.
• Follow standard operating and safety procedures and work independently when required.
• Proficiently use Microsoft Office Suite to document claims and client communication.

Skills

Customer service

Communication

Problem solving

Project management

Tools

Microsoft Office Suite

Job description

Field Claims Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com

The Role

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
• Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
• Assist in business development activities in conjunction with new and existing service offerings.
• Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
• Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
• Follow all standard operating and safety procedures, written and oral, at all times.
• Ability and willingness to take on additional responsibilities as assigned.

What You'll Do

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Ability to travel to site location in your geographic area.
• Ability to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.