Field Claim Representative

Solera Holdings, LLC.; Ohio; On-site; USD 45,000 - 70,000; Full time

Job summary

Solera Holdings, LLC. is seeking a Field Claims Representative to conduct on-site insurance property claim inventory assignments and manage tasks in line with corporate goals. The role involves engaging with insureds, adjusters, and restoration partners to document inventory and discuss service options.

The candidate should be able to travel to sites, handle photos and inventories, and complete reports within 24 hours in a fast-paced, safety-conscious environment.

Qualifications

• Strong problem solving and project management skills with a focus on customer service.
• Excellent written and verbal communication; ability to collaborate with insurers, adjusters and clients.
• Proficiency in Microsoft Office and basic inventory/tracking tools.
• Willingness to travel to site locations within the geographic area.

Responsibilities

• Attend on-site claims inventory assignments per SOS field processes.
• Complete tasks diligently aligning with department goals.
• Assist in business development alongside service offerings.
• Build and maintain good relations with adjusters and clients.
• Communicate daily with Field Manager and Service Manager about issues and improvements.
• Follow standard operating and safety procedures at all times.
• Take on additional responsibilities as assigned.

Skills

Problem solving

Project management

Customer service

Communication

Organization

Leadership

Travel readiness

Tools

Microsoft Office

Field inventory software

Job description

Field Claims Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com

The Role

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
• Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
• Assist in business development activities in conjunction with new and existing service offerings.
• Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
• Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
• Follow all standard operating and safety procedures, written and oral, at all times.
• Ability and willingness to take on additional responsibilities as assigned.

What You’ll Do

• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• You will coordinate with our Scheduling team on scheduled and receiving assignments.
• You will meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
• You conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
• You will work independently capturing a complete inventory of the total loss contents throughout the home/business.
• You will be responsible for completing reports and administrative duties within 24 hours of completion of the inventory capture.

What You'll Bring

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Ability to travel to site location in your geographic area.
• Ability to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use
• Daily travel, both local and overnight.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.