Field Claim Representative

solera; Maryland; Hybrid; USD 52,000 - 78,000; Full time

Job summary

Solera is seeking a Field Claims Representative to conduct on-site insurance property claim inventory assignments and support business development with service offerings. You will communicate daily with the Field Manager and Service Manager, maintain strong customer relations with adjusters, and adhere to safety and operational procedures.

The role emphasizes problem solving, project management, and professional presentation, with travel to site locations within the geographic area and reliable

Qualifications

• Strong problem solving and analytical skills.
• Excellent communication and writing abilities.
• Valid driver's license and reliable vehicle.
• Willingness to travel to site locations.

Responsibilities

• Conduct and manage on-site insurance property claim inventory assignments.
• Complete all tasks in a diligent manner aligned with goals and objectives.
• Assist in business development activities with new and existing service offerings.
• Promote and maintain good customer relations with adjusters to aid retention.
• Communicate with Field Manager and Service Manager daily on issues and improvements.
• Follow all standard operating and safety procedures at all times.
• Take on additional responsibilities as assigned.
• Strong problem solving and project management skills while maintaining excellent customer service with policyholders and insurance staff.
• Present in a professional manner in person and in writing.
• Travel to site locations within your geographic area.
• Perform work safely following Enservio safety standards and quality expectations.
• Demonstrate proficiency with Microsoft Office Suite and data handling.

Skills

Problem solving

Project management

Customer service

Communication

Organization

Leadership

Teamwork

Travel

Driver's license

Tools

Microsoft Office

Job description

Field Claims Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com

The Role

• Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
• Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
• Assist in business development activities in conjunction with new and existing service offerings.
• Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
• Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
• Follow all standard operating and safety procedures, written and oral, at all times.
• Ability and willingness to take on additional responsibilities as assigned.

What You'll Do

• Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
• Present in a professional manner both in personal and vehicle appearance.
• Ability to work in adverse conditions (post loss insurance claims).
• Perform work assignments in a safe and concise manner, following all Enservio safety standards.
• Proficient with Microsoft Office Suite.
• Strong problem solving and analytical skills.
• Strong interpersonal, writing and communication skills.
• Excellent personal organization and leadership skills.
• Results oriented with the ability to accomplish work in a team environment.
• Property and Casualty claim experience a plus.
• Restoration industry experience a plus.
• Ability to travel to site location in your geographic area.
• Ability to lift without any physical restrictions up to 30 pounds.
• Work independent of direct onsite supervision.
• Valid driver's license and reliable personal vehicle available for use.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.