Field Case Manager - British Columbia

AmerisourceBergen; United States; Remote; CAD 65,000 - 102,000; Full time

Job summary

A leading healthcare company is seeking a Field Case Manager to enhance patient support and program management. The role involves collaborating with physicians, managing patient services, and providing training to peers. Candidates should have a healthcare degree and significant industry experience. Join us to make a difference in healthcare and enjoy competitive compensation and benefits.

Benefits

Health coverage

Wellness programs

Family support

Training

Mentorship

Volunteer activities

Qualifications

• Minimum five years in healthcare, pharma, or insurance industry.
• Licensed Nurse (RN or RPN/LPN) with active registration.

Responsibilities

• Customize program elements to meet the needs of assigned prescribing physicians.
• Provide reimbursement guidelines to patients and physicians.
• Assist in training new Field Case Managers.

Skills

Analytical Skills

Fluency in English

Fluency in French

Education

Bachelor’s degree in healthcare

Nurse diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

Practice Management

• Customize program elements to meet the needs of assigned prescribing physicians;
• Review patient status and assist the prescribing physician to complete patient enrolment, prepare payer forms to access public or private coverage by reviewing patient charts, documenting previous therapies and tests in order to complete the payer forms;
• Identify obstacles to obtaining coverage and channel this information to the Program Manager;
• Develop strong working relationships with physicians and physician office staff, providing additional support to ensure smooth maintenance of enrolled patients;
• Proactively assist in resolving issues with assigned physicians;
• Provide training to physicians and clinics on the program and new initiatives;
• Act as a liaison and provide ongoing feedback to the Program Manager based on field observations and feedback from physicians regarding service quality, training, and other key areas;
• Complete all relevant reports (program-specific reports, expenses, etc.) as per timelines and standards.

Patient Support

(Based on program design, some Field Case Managers may have limited or no patient interactions)

• Welcome each patient to the program and gather required information;
• Provide reimbursement guidelines to patients and physicians;
• Coordinate and track patient services to expedite access to therapy;
• Coordinate private and public coverage activities among patients, physicians, and insurers;
• Confirm reimbursement outcomes with patients;
• Assist with financial assistance navigation;
• Assist with pharmacy selection and drug delivery coordination;
• Support ongoing therapy management;
• Refer patients for clinical questions outside program scope;
• Report adverse events following SOPs.

Mentorship/Peer Support

• Assist in training new FCMs;
• Support peers through communication;
• Maintain positive relationships with the team;
• Provide timely information as needed.

Manufacturer Interface

• Participate in scheduled physician meetings;
• Attend CME events and report activities;
• Deliver in-service presentations with pharmaceutical reps.

Other

• Maintain communication with all stakeholders;
• Complete reports (timesheets, expenses, mileage, etc.) as per standards;
• Perform additional duties as assigned;
• May be on standby/on call.

Experience and Educational Requirements

• Bachelor’s degree in healthcare or related discipline, or nurse diploma;
• Minimum five (5) years in healthcare, pharma, or insurance industry;
• Licensed Nurse (RN or RPN/LPN) with active registration; case management experience preferred;
• Availability to travel within territory, some overnight travel;
• Valid driver’s license, auto insurance, reliable transportation;
• Experience in therapeutic areas and reimbursement processes an asset;
• Business background in pharma sales/marketing an asset;
• Knowledge of reimbursement systems and navigation;
• Strong analytical skills, understanding of regulations;
• Fluency in French and/or English depending on location.

What Cencora Offers

We offer competitive compensation, benefits, and resources fostering an inclusive culture and supporting your purpose-driven work. Benefits include health coverage, wellness programs, family support, training, mentorship, and volunteer activities.

Equal Employment Opportunity

Cencora provides equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, or other protected classes. We accommodate individuals with disabilities during the employment process upon request. For accommodations, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to accessible employment practices and will accommodate individuals with disabilities during recruitment and employment processes.

Salary Range

$65,900 CAD - 101,420

Affiliated Companies

Innomar Strategies