Field Care Specialist I (Pittsburgh, PA / Field-based)

FreedomCare; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Wellness programs

Ongoing learning opportunities

Job summary

FreedomCare is seeking a Field Care Specialist to travel within Pennsylvania and surrounding areas, conducting home assessments, onboarding caregivers, and ensuring compliant care for waiver members. You will engage with patients, caregivers, and stakeholders, delivering excellent customer service and coordinating care in a fast-paced home health environment.

The role requires a Bachelor's degree or equivalent experience, DCW qualifications or willingness to obtain them, reliable transportation,

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience working with the frail or elderly disabled adults and caregivers.
• 1-2 years of call center, telephonic outreach, customer service or other similar experience (required).
• 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes.
• Ability to assess patient health risk and any risk within the home.
• Ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers.
• Strong problem-solving skills; able to identify issues and escalating when appropriate.
• Excellent time management, critical thinking and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation and mobile applications.
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Responsibilities

• Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan.
• Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance.
• Perform In-Home Assessments quarterly for all assigned cases on care.
• Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver.
• Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process.
• Ensure compliance with provisional background checks.
• Conduct internal audits of current on-care records to ensure compliance with state regulations.
• Serve as an on-call backup for emergent patient situations where caregiver is not available.
• Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage.
• Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health, indications of abuse or neglect, etc.
• Perform additional home visits if the need is identified during the Care Team’s review of Daily Notes or through other contact with the Participant or Caregiver.
• Track all activities through entries into CRM (Salesforce).
• Function within the timeframes of a fast-paced home healthcare environment.
• Performs other duties as required or assigned.

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

About or Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Specialist for our team in Pennsylvania.

This is a field-based role, requiring frequent travel withinPittsburgh, PA and neighboring areas to visit FreedomCare's patients.

Candidates applying must either currently hold Direct Care Worker (DCW) qualifications or be willing to obtain them. A valid driver's license and a reliable method of transportation are also required.

Position Overview:

The Field Care Specialist works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Responsibilities:

• Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan
• Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance
• Perform In-Home Assessments quarterly for all assigned cases on care
• Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver
• Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process
• Ensure compliance with provisional background checks
• Conduct internal audits of current on-care records to ensure compliance with state regulations
• Serve as an on-call backup for emergent patient situations where caregiver is not available
• Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage
• Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.
• Perform additional home visits if the need is identified during the Care Team’s review of Daily Notes or through other contact with the Participant or Caregiver
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced home healthcare environment
• Performs other duties as required or assigned

Ideal Candidate Will Possess:

• A Bachelor's degree or equivalent work experience
• Reliable transportation with the ability to travel to patient homes throughout surrounding areas, as needed
• +2 years of experience working with the frail or elderly disabled adults and caregivers
• 1-2 years of call center, telephonic outreach, customer service or other similar experience (required)
• 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes
• The ability to assess patient health risk and any risk within the home
• The ability to exercise judgement independently and voice noticeable issues or trends
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers
• Strong problem-solving skills; able to identify issues and escalating when appropriate
• Excellent time management, critical thinking and active listening skills; able to multitask
• Possesses a high level of empathy and emotional intelligence
• Strong proficiency in computer software navigation and mobile applications
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice-to-Haves:

• 2+ years of relevant experience in a similar position is preferred
• Salesforce experience is preferred
• 2+ years of customer service experience
• Bilingual in Spanish, or other languages, desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.