Field Care Coordinator - Remote in TN

NHSHP; Nashville (TN); Hybrid; USD 40,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a dedicated ECF CHOICES Support Coordinator to work with Tennessee members, primarily home-based with 75% field responsibilities.

You will assess needs, develop person-centered care plans, coordinate with care teams, and arrange referrals to internal and community resources. Travel within counties is required; telecommuting is allowed under policy.

Qualifications

• Meet one of the listed degree or licensure options or equivalent.
• 5+ years of independent SCoordin ator or case manager experience in a HCBS Waiver.
• Valid driver’s license and willingness to travel up to 75% within TN counties.

Responsibilities

• Engage members face-to-face and/or telephonically to complete needs assessments.
• Develop and implement person-centered care plans addressing medical, behavioral, functional, cultural, and socioeconomic needs.
• Coordinate with internal care teams and community resources to implement care plans.
• Provide referrals and linkage to internal or community-based providers as appropriate.
• Adhere to telecommuter policy and maintain compliant documentation.

Skills

Face-to-face engagement

Telephonic communication

Care coordination

Person-centered care

Collaboration with care teams

Education

4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service

RN or LPN

QDDP or QIDP certification

5+ years independent Support Coordinator or HCBS Waiver case management

Tools

MS Office (Word, Excel, Outlook)

Job description

Join Us at our UHC C&S Tennessee Virtual Job Fair

Wednesday October 28th| 12:00 PM-2:00 PM CDT

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As part of a support coordination team who will manage members enrolled in the Employment and Community First CHOICES (ECF CHOICES) program, the ECF CHOICES Support Coordinator will be the primary support coordinator for a panel of members with intellectual or developmental disabilities. Support coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This is a home-based position with field responsibilities approximately 75% of the time.

If you are located in or within a 50 mile radius, commutable distance to Dixon, Montgomery, and West Davidson Counties in Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the member where they are
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

Required Qualifications:

• Meet one of the following:
  • 4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession
  • Be an RN or LPN
  • Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)
  • 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership
• Valid driver's license, access to reliable transportation and the ability to travel up to 75% within advertised counties and surrounding areas to meet with members and providers
• Reside in or within a 50 mile radius, commutable driving distance to Dixon, Montgomery, and West Davidson Counties in Tennessee

Preferred Qualifications:

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities
• 1+ years of community case management experience coordinating care for individuals with complex needs
• 1+ years of experience with local home and community-based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.)
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care
• Experience working in team-based care
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in managed care

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.