Field Care Coordinator – Hamilton, Bradley, & McMinn County

UnitedHealth Group; Cleveland (TN); Remote; USD 40,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, etc

Job summary

UnitedHealth Group is seeking a Support Coordinator to lead member-focused care for individuals with intellectual or developmental disabilities. This home-based role involves field work about 75% of the time, coordinating medical, behavioral, and social needs to improve care utilization and outcomes.

You will assess needs, create person-centered care plans, and collaborate with care teams and community resources to provide effective referrals and support services.

Qualifications

• Must be an RN or LPN or hold a relevant human services degree.
• Experience as an independent Support Coordinator or case manager is required.
• Must reside within 50 miles of TN counties or commutable distance and have a valid US driver’s license.
• Travel up to 75% within advertised counties and surrounding areas.

Responsibilities

• Perform comprehensive needs assessments covering medical, behavioral, functional, cultural, and socioeconomic needs.
• Develop and implement person-centered care plans addressing chronic conditions and social determinants of health.
• Coordinate with internal teams and external providers to execute care plans.
• Provide referrals to Housing Navigator, Pharmacy, Peer Specialist, and community resources as appropriate.
• Engage with members face-to-face or by telecommunication to promote quality of care.

Skills

RN or LPN

Independent SC / case manager

Travel ~75%

MS Office

Communication skills

Education

4-year degree in social work, nursing, education, rehabilitation counseling or related

QDDP or QIDP certification (optional)

Tools

MS Office (Word, Excel, Outlook)

Job description

Requisition number: 2385157

Job category: Medical & Clinical Operations

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This Support Coordinator will be the primary support coordinator for a panel of members with intellectual or developmental disabilities. Support coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This is a home-based position with field responsibilities approximately 75% of the time.

If you are located in or within a 50-mile radius, commutable distance to Hamilton, Bradley, and McMinn County in Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs

• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines

• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the members where they are

• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan

• Provide referrals and linkage as appropriate and accepted by members (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Meet one of the following:

• Be an RN or LPN

• 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership

• 4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession

• Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)

• Reside in or within a 50-mile radius, commutable driving distance to Hamilton, Bradley, and McMinn County in Tennessee

• Access to reliable transportation and valid US driver’s license with the ability to travel up to 75% within advertised counties and surrounding areas to meet with members and providers

Preferred Qualifications:

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities

• 1+ years of community case management experience coordinating care for individuals with complex needs

• 1+ years of experience with local home and community-based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.)

• 1+ years of experience with MS Office, including Word, Excel, and Outlook

• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care

• Experience working in team-based care

• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)

• Background in managed care

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.