Field Care Coordinator - Remote in NM

UnitedHealth Group; Albuquerque (NM); Remote; USD 33,000 - 59,000; Full time

Job summary

UnitedHealth Group is seeking a Field Care Coordinator for remote work in New Mexico. You will manage a panel of members with low-to-medium medical/behavioral needs, coordinating care across providers and community resources to improve outcomes.

The role requires a bachelor's degree or 2+ years healthcare experience, MS Office proficiency, and ability to travel up to 50% within NM. Home-based office and flexible scheduling are provided.

Qualifications

• Bachelor’s degree or 2+ years of health care experience.
• MS Office proficiency (Word, Excel, Outlook).
• Driver's license with travel up to 50% to meet members/providers.
• Home workspace with reliable high-speed internet.

Responsibilities

• Engage members face-to-face or by phone to assess medical, behavioral and socioeconomic needs.
• Develop and implement person-centered care plans for chronic conditions and wellness.
• Collaborate with care team, providers and community resources to execute plans.
• Educate and coach members for self-management and lifestyle changes.
• Support discharge planning and care transitions following ER or SNF.
• Advocate for member needs and ensure their preferences are represented.
• Foster a positive member experience and culturally sensitive care.

Skills

Bachelor's degree

Healthcare experience

MS Office

Driver's license

Remote NM resident

Education

Bachelor's degree

2+ years healthcare experience

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Field Care Coordinator - Remote in NM (2395095)

Field Care Coordinator - Remote in NM - 2395095

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home - based office. You will work from home when not in the field.

If you are located in the Albuquerque or Rio Rancho, NM areas, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team
• Create a positive experience and relationship with the member
• Practice cultural sensitivity and cultural competence in daily care
• Learn and listen to member needs and barriers to help promote self advocating
• Collaborating with clinical team of social aspects that might impact treatment plan
• Proactively engage the member to manage their own health and healthcare
• As needed, help the member engage with mental health and substance use treatment
• Provide member education and health literacy on community resources and benefits to encourage self sufficiency
• Support member to engage in work or volunteer activities, if desired, and develop solid social supports through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree OR 2+ years of relevant health care experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's license and access to reliable transportation and the ability to travel up to 50% of the time, NM assigned territory to meet with members and providers
• Designated workspace inside the home with access to high - speed internet availability
• Currently reside in Albuquerque or Rio Rancho, NM areas

Preferred Qualifications:

• CCM certification
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience in Managed Care
• Experience working in team-based care

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 - $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.