Field Based Client HR Business Partner/Relationship Manager

ADP - Automatic Data Processing; Grand Rapids (MI); Remoto; USD 95.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Best benefits

Mental health

Volunteer time off

Ongoing training

Career growth

Descrizione del lavoro

ADP - Automatic Data Processing is seeking a Field Based Client HR Business Partner to empower small business clients with HR expertise and ADP solutions. You will work remotely from Michigan with regional travel, building executive-level relationships and delivering consultative HR support aligned with client goals.

You will guide solution adoption, solve complex people challenges, and contribute to high client satisfaction and retention.

Competenze

• 5-8 years of professional consulting or systems-related experience.
• 5-8 years in customer service/account management or HR environment with proven results.
• Ability to travel to visit clients (~30% travel).
• Bachelor's degree preferred but not required
• HR certification or willingness to pursue is a bonus

Mansioni

• Provide HR consulting and guidance to client executives and decision makers
• Develop and maintain productive relationships with executive contacts and collaborate with ADP Sales, Service, and Implementation teams
• Analyze client HR needs, recommend ADP-based solutions, and drive successful adoption
• Manage issues independently, troubleshoot, and communicate progress clearly to clients
• Aim to exceed client expectations and maintain high satisfaction and retention metrics
• Support strategic planning for clients to leverage ADP solutions to achieve business goals
• Share knowledge and best practices with less experienced colleagues

Conoscenze

HR consulting

Relationship building

Communication skills

Travel readiness

Formazione

Bachelor's degree

HR certification (bonus)

Strumenti

ADP product knowledge

Descrizione del lavoro

Overview

As a Field Based Client HR Business Partner, you empower small business clients with HR expertise and ADP solutions to drive their success. Working remotely from Michigan with regional travel, you build trusted executive-level relationships and deliver consultative HR support that aligns with client goals. Your focus is on solving complex people challenges, guiding solution adoption, and sustaining high satisfaction and retention. This role offers growth through strong training, cross-functional collaboration, and a culture of inclusion and impact.

Compensation / Benefits

• best-in-class benefits starting Day 1
• focus on mental health and well-being
• volunteering time off
• ongoing training and mentorship opportunities
• career growth in a fast-paced environment

Responsibilities

• Provide HR consulting and guidance to client executives and decision makers
• Develop and maintain productive relationships with executive contacts (e.g., Owner, CEO, CFO, CHRO) and collaborate with ADP Sales, Service, and Implementation teams
• Analyze client HR needs, recommend ADP-based solutions, and drive successful adoption
• Manage issues independently, troubleshoot, and communicate progress clearly to clients
• Aim to exceed client expectations and maintain high satisfaction and retention metrics
• Support strategic planning for clients to leverage ADP solutions to achieve business goals
• Share knowledge and best practices with less experienced colleagues

Key requirements

• 5-8 years of professional consulting or systems-related experience
• 5-8 years in customer service/account management or HR environment with proven results
• Ability to travel to visit clients (approximately 30% travel)
• Bachelor's degree preferred but not required
• HR certification or willingness to pursue is a bonus

• Strong interpersonal and communication skills
• Rapport-building and professionalism
• Ethical integrity and client-centered mindset
• HR knowledge and ADP product expertise
• Consulting and problem-solving skills
• Business acumen and the ability to analyze client needs