Appliance Repair Technician

Via Appliance Repair; Crofton (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in appliance repair is seeking skilled technicians for immediate openings. As an appliance repair technician, you will be responsible for diagnosing and repairing a variety of household appliances. The role emphasizes excellent customer service and expertise in Whirlpool products, with opportunities for growth and advancement.

Benefits

Health (Medical and Prescription) Insurance

Dental and Vision Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Bonus Pay

Paid Training

Growth and Career Advancement Opportunities

Qualifications

• Prior experience in appliance repair, HVAC, or electrical fields preferred.
• Valid driver's license required.
• Bilingual skills are advantageous.

Responsibilities

• Diagnose and repair refrigerators, washers, and stoves.
• Provide exceptional service and engage with customers.
• Utilize handheld devices for work order updates.

Skills

Customer service orientation

Knowledge of customer service principles

Willingness to learn

Refrigeration sealed system repair

Ability to lift objects up to 50 pounds

Proficient in English

Education

High school diploma or equivalent

Job description

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Benefits/Perks

• Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Bonus Pay
• Paid Training
• Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking a skilled, appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing inWhirlpool Brand Service.

Responsibilities

• Meets with customers in their homes or places of business, providing a personalized and exceptional service experience.
• Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
• Exceed performance metrics to qualify for performance incentives.
• Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
• Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
• Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.
• Safely operate company vehicles when traveling to customer locations.
• Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
• Consistently deliver a superior 5-star customer experience.

Qualifications

• Enthusiastic and customer service-oriented attitude.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
• Willingness to learn and develop new skills.
• Experienced with refrigeration sealed system repair
• Must have a valid driver’s license.
• Proficient in English (bilingual skills are advantageous).
• Ability to lift or maneuver objects weighing up to 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.