Field Automation Trainer: Lab Systems Training

Roche; Washington (District of Columbia); On-site; USD 94,000 - 175,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking an Automation Field Trainer as part of the Solutions Training Team. You will partner with the Roche Support Network, Marketing, and Sales management to identify key accounts and provide targeted training to laboratory staff before go-live on new automation instruments.

The role requires advanced knowledge, the ability to analyze customer needs, and the capacity to develop curricula and deliver complex training for Roche solutions across domains.

Qualifications

• Bachelor’s degree or equivalent education and work experience.
• Advanced degree or deep technical experience in lab automation.
• Travel-ready with up to 75% overnight travel.

Responsibilities

• Tailored Customer Training: Conducts personalized training for all Roche solutions, training key operators on equipment, applications, IT products, and systems, including on-site training and re-training.
• Subject Matter Expertise: Acts as the training liaison and technical expert on all consultative, administrative, and technical matters. Uses scientific expertise to resolve complex customer issues and supports commercial staff and customers in pre and post-sales activities
• Curriculum Development: Collaborates with leadership to develop educational goals and technical specifications for content, ensuring materials are business-focused and meet technical training needs. Partners with account managers, field teams, and management to build comprehensive curricula addressing both short-term and long-term objectives
• Training Design and Feedback: Designs training activities, gathers feedback from customers and field teams, and contributes to content improvement. Actively participates in marketing and product development initiatives, ensuring customer experiences are incorporated into training materials
• Operational Standards and Support: Maintains training standards consistent with those Training & Development in Indianapolis, executes standardized training when not on-site, and shares best practices. Manages inventory, company property, and expenses, ensures timely documentation of service reports, and identifies opportunities for promoting Roche solutions and competitive consolidations

Skills

Field training

Curriculum development

Pre-sales support

Customer training

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Tools

Cobas 8100

Cobas p512/p612

Cobas p501/p701

Job description

Roche is seeking an Automation Field Trainer as part of the Solutions Training Team. You will partner with the Roche Support Network, Marketing, and Sales management to identify key accounts and provide targeted training to laboratory staff before go-live on new automation instruments.

The role requires advanced knowledge, the ability to analyze customer needs, and the capacity to develop curricula and deliver complex training for Roche solutions across domains.