Field Applications Specialist - Mass Spectrometry

Roche Holdings Inc.; Washington (District of Columbia); Remote; USD 80,000 - 150,000; Full time

Job summary

A leading healthcare company is seeking a Field Applications Specialist - Mass Spectrometry to provide expert support and training for customers. This national role involves troubleshooting technical issues and managing installations to exceed customer expectations. Candidates should have a Bachelor's degree and 3+ years of experience in laboratory or IT products, with a focus on mass spectrometry preferred.

Qualifications

• 3+ years experience in implementing and evaluating complex laboratory or IT products.
• Strong customer engagement and scientific knowledge desired.

Responsibilities

• Serve as liaison and expert for customers on Roche systems.
• Troubleshoot instrument and assay performance issues.
• Provide training for end-users.

Skills

Mass spectrometry experience

Customer consultative skills

Effective written and verbal communication

Project management experience

Education

Bachelor's degree in relevant field

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally.

Field Applications Specialist - Mass Spectrometry

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products.

The Opportunity:

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Applications Specialist - Mass Spectrometry, you will:

• Serve as the Roche liaison and expert with the field and customers on all consultative, administrative, and technical support matters pertaining to implementation and ongoing support of assigned Roche systems.
• Serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.
• Troubleshoot instrument and assay performance issues in partnership with local and global escalation teams.
• Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
• Promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.
• Manage assigned installations at a level that promotes goodwill, confidence, and credibility in order to exceed customer expectations in terms of product, installation, and support quality.
• Perform initial and ongoing training of end-users.
• Partner with Roche sales team to assist with technical discussions during the assay and instrument sales process.

This is a national field-based role - the territory is the United States.

Who You Are:

• Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory or equivalent work experience.
• 3+ years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents, and/or systems.

Preferred Requirements:

• Mass spectrometry experience and liquid chromatography knowledge.
• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.
• Effective written and verbal communication skills, along with project management experience.
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Indiana is $80,300.00 - $149,100.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.