Field Applications Specialist - Indianapolis, IN - Northern Indiana

Davita Inc.; Indianapolis (IN); Remote; USD 63,000 - 119,000; Full time

Job summary

A leading healthcare company is looking for a Field Applications Specialist in Indianapolis. The role involves traveling and providing exceptional customer support while serving as the primary expert for technical installations. Candidates should possess relevant degrees and experience in lab environments, striving to maximize customer satisfaction.

Qualifications

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment.
• Effective written and verbal communication skills.
• Demonstrated ability to learn and stay updated on Roche solutions.

Responsibilities

• Travel to demonstrate expertise in technical repair and installation.
• Serve as liaison for consultative, administrative, and technical installation matters.
• Diagnose and resolve mechanical, hardware, software, and system failures.

Skills

Problem Solving

Customer Engagement

Project Management

Education

Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry

Bachelor's degree in Medical Technology

Job description

Field Applications Specialist - Indianapolis, IN - Northern Indiana

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

• Roche Support Network is dedicated to providing exceptional support to customers.

• As a Field Applications Specialist, you will travel to demonstrate your expertise in technical repair and installation for Roche product lines.

• You will serve as the primary liaison and expert for consultative, administrative, and technical installation matters.

• As the lead technical expert, you will support the local support team in identifying, analyzing, and executing complex hardware instrument implementations.

• You will diagnose and resolve mechanical, hardware, software, and system failures while minimizing installation delays.

• Maximizing customer satisfaction with Roche installations and promoting effective communication within the team are key responsibilities.

• You will oversee and assess the quality of installation teams' work and provide feedback for improvement.

This is a remote, field-based position that involves daily travel, with up to 80% requiring overnight stays. The territory encompasses Indianapolis and areas throughout Central to Northern Indiana. Candidates must reside within the designated territory.

Who You Are:

• Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• Demonstrated ability to learn and stay updated on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• Effective written and verbal communication skills, along with project management experience.

• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. Additionally, the ability to coach and mentor junior staff and work independently as a field-based individual contributor.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Indiana is $63,800 - $118,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.