Field Applications Specialist II

Cytek Biosciences, Inc.; Fremont (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Cytek Biosciences, Inc. is seeking a Field Applications Specialist level II to provide training and application support for Cytek instruments, with emphasis on complex multicolor panels and data analysis.

Travel is expected, and the role involves collaboration with Sales, Service, and Marketing to deliver demonstrations and technical content at customer sites and events.

Qualifications

• BA/BS in Life Sciences; Master’s or PhD preferred.
• >8 years' academic experience or >3 years' industry experience in flow cytometry; combined experience preferred.
• >2 years of FAS I experience with consistent performance.

Responsibilities

• Delivers theoretical and hands-on training for Cytek analyzers, sorters and applications.
• Develops complex multicolor panels and assays independently and mentors juniors.
• Supports customers to troubleshoot high complexity assays independently.
• Develops and delivers pre- and post-sales technical presentations.
• Performs instrument demonstrations in collaboration with Sales.
• Plans onsite support for local and international events and trade shows.
• Documents application support activities accurately and timely.
• Collaborates with Service organization to resolve customer issues and escalations.
• Assists in onboarding new FAS members and contributes to internal trainings.

Skills

Flow cytometry

Troubleshooting

Training delivery

Customer support

Biology background

Education

BA/BS in Life Sciences or related field

Tools

Cytek instruments software

Job description

The Cytek Field Applications Specialist (FAS) level II will be responsible for assisting Cytek internal and external customers with instrumentation and application training and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Delivers theoretical and hands-on training for Cytek analyzers, sorters and applications. Provides input to update and develop new training materials.
• Helps develop and deliver Advanced Application trainings to Cytek customers.
• Develops complex multicolor panels and assays independently and may provide guidance to junior FAS.
• Supports Cytek customers to troubleshoot high complexity assays independently and may provide guidance to junior FAS.
• Professionally communicates technical information to Cytek customers independently. May provide guidance to junior FAS.
• Documents Cytek application support activities in an accurate and timely manner.
• Develops and independently delivers both pre-and post-sales technical presentations in alignment with Cytek business initiatives.
• Performs instrument demonstrations in collaboration with the Sales team including for KOLs and Tier 1 customers. May provide guidance to junior FAS.
• Participates in planning and provides onsite support for local and international sales/marketing events, including technical support for trade shows, sponsored seminar series, and user group meetings.
• Partners with and supports the Service organization to resolve issues at the customer site. Takes the lead along with the Service organization in resolving local/regional escalations. May provide guidance to junior FAS.
• Independently designs and performs experiments to generate data for internal purposes (R&D and Marketing). Participates in generation of white papers or publications.
• Helps organize local customer-centric events (UGM, data clinics, etc.) in collaboration with the Technical Lead, Sales and Marketing.
• Helps generate and deliver technical content at local or international events.
• Helps develop and generate marketing or training content (e.g. webinars, white papers) under guidance of the Technical Lead or other senior FASs.
• Actively tracks and records Requests for Change (RFC) and transfers customer feedback to the relevant internal teams. Provides feedback to marketing/R&D on specific product features or improvements.
• Supports R&D to evaluate new products.
• Participates in onboarding of new FAS members and helps planning and delivering internal trainings.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Independently develops expertise on new products and maintains a high level of expertise on legacy instruments, reagents, software and applications.
• Assists the manager, Tech Lead or Director with planning team activities to support learning and development.
• Promotes a safe work environment and notifies management of all observed hazardous conditions or unsafe work practices.

REQUIREMENTS & QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A minimum of a BA/BS in Life Sciences, Biology, Immunology, Cell Biology, or Medical Technology. Master's or PhD preferred.
• >8 years' academic experience or >3 years' industry experience or a combination of both academic and industry experience >8 years in research or clinical flow cytometry is required. Experience in both preferred.
• For employees: >2 years of FAS I experience with consistent performance rating above 3.5.

KEY SKILLS AND COMPETENCIES

• Working knowledge of cell biology, thorough knowledge of flow cytometry and related applications.
• Extensive knowledge in flow cytometry instrumentation, reagents, software platforms and the competitive landscape is required. Analytical troubleshooting and problem-solving skills in each of these areas.
• Technical/scientific writing experience is required.
• Previous experience providing onsite technical customer-facing support is preferred.
• Previous technical demonstration experience in support of Sales and Marketing preferred.
• Effective interpersonal, written, and oral communication skills.
• Effective organization and planning skills.
• Demonstrated ability to operate independently and strategically to achieve individual and corporate goals.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Individual will be able to travel on commercial airlines, train, rental car to call upon potential and existing customers.
• Individual will be required to lift 25lbs without harm, be able to work in a standing position for an hour at a time.
• Approximately 50% travel.

Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.