Field Applications Engineer – Trusted Technical Advisor

Emerson Japan, Ltd.; San Jose (CA); Hybrid; USD 190,000 - 220,000; Full time

Job summary

Emerson in the San Francisco Bay Area seeks a Field Applications Engineer to balance face-to-face customer engagement, technical leadership, and strategic input. You will become a trusted advisor across multiple industries, aligning customer needs with NI technology roadmap and driving co-authored objectives.

The position offers an 80% base salary and 20% variable pay, requires US citizenship, a STEM degree, 5 years of experience, and travel up to 25%.

Qualifications

• Bachelor's degree in STEM is required.
• Minimum 5 years in Test and Measurement industry experience.
• 3 years of software programming experience.
• Willing to travel – Regionally and to Austin, TX up to 25% of time.

Responsibilities

• Build strong customer relationships as a trusted technical advisor.
• Understand and translate customer technical requirements.
• Recommend software/hardware architectures for test systems.
• Collaborate with Account Managers to execute the technical strategy.
• Coordinate with internal stakeholders to drive account initiatives.
• Stay current with industry trends and the NI roadmap.

Skills

Software development

Customer-facing

Technical leadership

Education

Bachelor's degree in STEM

Tools

LabVIEW

TestStand

Python

C++

Job description

Objective of the Role

NI'sField Applications Engineers demonstrate the highest technical aptitude and professional engineering skills while contributing to key accounts and company strategy. They generate and execute on technical demand while becoming trusted technical advisors for key customers. This is a unique role that requires not only technical leadership, but also strong interpersonal and relationship development skills, customer-facing experience, business acumen, and personal drive.

Position Overview

The best NIField Applications Engineerseffectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Applications Engineers serve as highly trusted technical consultants across multiple industries, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers’ current and future technical needs. This position is compensated by 80% base salary, and 20% variable pay based on achievement of key sales objectives and account revenue.

Position Location

This position will serve key customers in the San Francisco Bay Area.

Quick Summary

NI Field Applications Engineers spend most of their time:

• Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI
• Understanding and assisting in creation of customer technical requirements
• Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success
• Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline
• Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success
• Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support

Key Performance Objectives

• Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment
• Understanding target customers’ business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer’s known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year
• Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team
• Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms.
• Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors’ products to understand NI platform’s differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.

Basic Qualifications

• US Citizenship
• BS degree in STEM (Science, Technology, Engineering or Mathematics)
• 5 years of Test and Measurement industry experience
• 3 years of software programming experience
• Willing and able to travel – Regionallyand to Austin, TX up to 25%of time

Preferred Qualifications

• Degree concentration in electrical or computer engineering
• English Language Competency and effective oral and written communication skills
• Skill in choosing and applying software design patterns and Software Engineering concepts
• Advanced skill in at least one of the following programming languages:LabVIEW, .NET, Python, C++
• 5 years of NI LabVIEW and NI TestStand development experience, including developer certifications
• 5 years of experience developing and supporting Automated Measurement Systems
• 5 years of experience in RF Fundamentals and Measurements
• Experience with NI PXI and Modular Instruments including RF, mixed signal and digital technologies
• Experience with SDR applications
• 2 years of FPGA and fixed-point algorithm programming experience
• 2 years in a customer-facing role
• Experience contributing to organization, account, or engagement strategies
• Able to integrate business, operational, and interpersonal considerations into technical engagements

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, our employee’s passion for innovation and results drives our success. We actively pursue new technologies, capabilities and approaches to drive tangible value for our customers. To reward this passion for innovation and results, Emerson

makes meaningful investments in our people. We provide competitive compensation, integrated benefits offerings and fulfilling career journeys

that support the growth of each employee. We firmly believe that when Emerson is successful in achieving its operational and financial goals, our

employees share in the company’s success. The salary/pay range for this role is $135,000 - $220,000 TTC, commensurate with the skills, talent,

capabilities, and experience each candidate brings to the role.