Field Applications Engineer, Server Datacenter - HPE

AMD; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

AMD is seeking a Field Applications Engineer focused on partner support to enable new product introductions and debugging efforts with global datacenter customers. Focus areas include GPUs, CPUs, and related diagnostic and development tools.

The role requires strong problem-solving, collaboration, and communication skills to work with multi-disciplinary teams and OEM partners. Location is Austin or Houston, TX, with on-site work and AMD benefits described.

Qualifications

• Proven experience with server architecture; GPU experience is a plus and helpful for integration, debugging, or validation.
• Server software environments include Windows/Linux OS, compilers, benchmarks and validation apps.
• Experience developing and debugging low-level server-based applications or validating hardware components.

Responsibilities

• Reproducing complicated customer issues onsite at AMD.
• Collaborating with internal engineering to debug and root cause issues.
• Developing, setting up and analyzing experiments to collect data for guiding debug activities.
• Setting up complex test harnesses in software and hardware to collect low-level logs.
• Developing scaffolding software to assist in debug activities with customers and internally.
• Package workloads and customer test cases for internal debug teams to reproduce issues.
• Drive internal debug activity as an issue coordinator when needed.
• Delivering customer presentations as trusted AMD advisors to key OEM partners.

Skills

Problem solving

Time management

Prioritization

Organizational skills

Collaboration

Communication

Independent work

Technical relationship building

Education

Bachelor's degree in Electrical Engineering, Computer Engineering or Computer Science

Tools

OS/Hypervisors

Debug tools

Development tools

Validation workloads

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

The Role

AMD’s Partner Support Field Applications Engineering Organization is responsible for supporting our OEM partners as they define and develop new platforms based on AMD technology.

We are looking for our next team member to support new product introduction and debug efforts with our global datacenter customers, focusing on solutions involving GPUs, CPUs, and associated diagnostic and development tools.

The Person

• Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once
• A standout colleague with excellent collaborative skills, and ability to work independently or as part of a team
• Outstanding oral and written communication skills and demonstrated success in building strong technical relationships (internal: Sales, Marketing, Engineering and external: OEM)
• Attention to detail combined with outstanding planning and organizational skills

Key Responsibilities

Main focus: At-scale debug activities with customers are a primary focus for this role. The scope of these activities will span the entire hardware and software stack, including deployments of GPUs and CPUs in datacenter environments.

Responsibilities Will Include

• Reproducing complicated customer issues onsite at AMD.
• Working with internal engineering teams to debug & root cause issues.
• Developing, setting Up & analyzing experiments to collect data for guiding debug activities.
• Setting up complicated test harnesses in Software & Hardware to collect low level debug logs.
• Developing scaffolding software to assist in debug activities both Internally & Externally with customers.
• Package workloads & customer test cases for internal debug teams to reproduce issues.
• Drive internal debug activity by playing the role of issue coordinator when needed.
• Customer presentations, being the trusted advisors to AMD’s key OEM partner.

Preferred Experience

Proven experience with Server architecture, GPU architecture is a plus-- either integrating, debugging, and/or validating various system components. Server software environments include Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications that may be used to validate server platforms. developing and debugging low level server-based applications, or validating HW components – CPU, GPU, Boards, Storage, etc.

Additional Preferred Qualifications

• Experience with large-scale rollouts of datacenter equipment.
• Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
• Familiarity with AI Models and PCIe Architecture
• Proficient in server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads).
• Knowledgeable in platform firmware features (BIOS, BMC, SMU).
• Hands-on experience and strong expertise in server hardware ecosystem at the node, rack and datacenter level.

Academic Credentials

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a similar field with proven relevant industry professional experience

LOCATION

Austin or Houston, TX

This role is not eligible for visa sponsorship.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.