Field Applications Engineer - Optical Networking & Support

II-VI UK, Ltd.; Horsham (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Coherent Corp. is seeking a seasoned Customer Technical Support professional in Horsham, PA, to manage rapid responses and collaborate with R&D and quality teams.

The role emphasizes technical training, documentation, and hands-on testing at customer sites to ensure trial success. The ideal candidate will have an advanced degree in a related field and 8+ years in optical communications, with experience in coherent transceivers, DWDM, OTN, and network management protocols.

Qualifications

• Strong communication and negotiation skills required.
• Creative, analytical and structured problem-solving abilities.
• Team oriented, self-starter and able to work independently.

Responsibilities

• Respond promptly to technical support issues and inquiries.
• Coordinate with internal teams to resolve customer issues and perform root cause analyses.
• Provide technical support for PLM and Quality team interactions.
• Review product specifications and give feedback to NPD.
• Propose test scopes and detailed plans for trials.
• Perform testing at customer sites as needed.

Skills

Communication

Negotiation

Problem-solving

Team player

Education

Electrical/CS/Physics degree

Tools

Python

Job description

Coherent Corp. is seeking a seasoned Customer Technical Support professional in Horsham, PA, to manage rapid responses and collaborate with R&D and quality teams.

The role emphasizes technical training, documentation, and hands-on testing at customer sites to ensure trial success. The ideal candidate will have an advanced degree in a related field and 8+ years in optical communications, with experience in coherent transceivers, DWDM, OTN, and network management protocols.