Field Applications Engineer

Jobtailor; Richmond (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking a technically skilled professional to support revenue growth across assigned accounts by developing and presenting optimized technical solutions.

You will map customer requirements, lead pre-sales architecture, and coordinate cross-departmental efforts to ensure satisfaction and timely issue resolution.

The role requires hands-on data center experience, strong leadership, and the ability to troubleshoot complex hardware/software interactions, with travel up to 25%.

Qualifications

• Bachelor’s degree in engineering; computer engineering, electrical engineering, or computer science preferred.
• 2+ years of related experience with Compute/Storage Server, Data Center, or IT Infrastructure.
• Hands-on Data Center and Liquid Cooling experience is a definite plus.
• Excellent communication skills and business sense required.
• Strong background and experience with x86-based PC or server architecture.
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling, and data center operations is a plus.
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines.
• Ability to work effectively and independently in high-pressure environments.
• Some travel required, up to 25%

Responsibilities

• Support revenue growth at all assigned accounts
• Develop solution architecture and presentations to expand Fortune 1000 account penetration and loyalty
• Map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage with customers and build and maintain trust
• Troubleshoot system architecture and hardware/software interaction issues
• Manage and lead teams during field problem investigations and resolution
• Develop and review system solutions, technical bid responses, and presentations
• Work cross-departmentally to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proof-of-concept solutions
• Present corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations for solution integration and issue resolution

Skills

Solution Architecture Development

Data Center Operations

X86-Based PC/Server Architecture

Technical Communication

Team Leadership

Compute/Storage Server Experience

Liquid Cooling

Firmware Familiarity

Linux Proficiency

Windows Proficiency

Virtualization Skills

Storage Solutions

GPU Knowledge

AI/ML Understanding

System Diagnostics

Excellent Communication Skills

Business Sense

Ability to Work Independently

Trust Building

Problem-Solving

Education

Bachelor’s Degree in Engineering

Job description

Support revenue growth at all assigned accounts
Develop solution architecture and presentations to expand Fortune 1000 account penetration and loyalty
Map end-user customer business and partner requirements and provide optimized technical solutions
Provide technical leadership in pre-sales and oversee solution implementation
Engage with customers and build and maintain trust
Troubleshoot system architecture and hardware/software interaction issues
Manage and lead teams during field problem investigations and resolution
Develop and review system solutions, technical bid responses, and presentations
Work cross-departmentally to ensure customer satisfaction and timely issue resolution
Build and demonstrate proof-of-concept solutions
Present corporate brand, product messaging, and solutions to customers
Visit on-site facilities and operations for solution integration and issue resolution

Requirements

• Bachelor’s degree in an engineering discipline; computer engineering, electrical engineering, or computer science preferred
• 2+ years of related experience with Compute/Storage Server, Data Center, or IT Infrastructure experience desired
• Hands-on Data Center and Liquid Cooling experience is a definite plus
• Excellent communication skills and business sense required
• Strong background and experience with x86-based PC or server architecture
• Solid hardware system understanding and diagnostics skills
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling, and data center operations is a plus
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
• Ability to work effectively and independently in high-pressure environments
• Some travel required, up to 25%

Core Competencies

Demonstrates expertise in solution architecture and technical leadership, with a strong focus on customer engagement and satisfaction. Proficient in troubleshooting system architecture and hardware/software interactions, while effectively managing teams in high-pressure environments.

Highest-signal resume keywords

• Solution Architecture Development
• Data Center Operations
• X86-Based PC/Server Architecture
• Technical Communication
• Team Leadership

Hard Skills

• Compute/Storage Server Experience
• Liquid Cooling
• Firmware Familiarity
• Linux Proficiency
• Windows Proficiency
• Virtualization Skills
• Storage Solutions
• GPU Knowledge
• AI/ML Understanding
• System Diagnostics

Soft Skills

• Excellent Communication Skills
• Business Sense
• Ability to Work Independently
• Trust Building
• Problem-Solving

Certifications & Qualifications

• Bachelor’s Degree in Engineering

Industry Keywords

• IT Infrastructure
• Data Center
• Technical Bid Responses
• Customer Satisfaction
• Proof-of-Concept Solutions