Field Applications Engineer

Supermicro; Richmond (VA); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a technically skilled professional to support revenue growth across assigned accounts by developing and presenting optimized technical solutions.

You will map customer requirements, lead pre-sales architecture, and coordinate cross-departmental efforts to ensure satisfaction and timely issue resolution.

The role requires hands-on data center experience, strong leadership, and the ability to troubleshoot complex hardware/software interactions, with travel up to 25%.

Formación

• Bachelor’s degree in engineering; computer engineering, electrical engineering, or computer science preferred.
• 2+ years of related experience with Compute/Storage Server, Data Center, or IT Infrastructure.
• Hands-on Data Center and Liquid Cooling experience is a definite plus.
• Excellent communication skills and business sense required.
• Strong background and experience with x86-based PC or server architecture.
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling, and data center operations is a plus.
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines.
• Ability to work effectively and independently in high-pressure environments.
• Some travel required, up to 25%

Responsabilidades

• Support revenue growth at all assigned accounts
• Develop solution architecture and presentations to expand Fortune 1000 account penetration and loyalty
• Map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage with customers and build and maintain trust
• Troubleshoot system architecture and hardware/software interaction issues
• Manage and lead teams during field problem investigations and resolution
• Develop and review system solutions, technical bid responses, and presentations
• Work cross-departmentally to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proof-of-concept solutions
• Present corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations for solution integration and issue resolution

Conocimientos

Solution Architecture Development

Data Center Operations

X86-Based PC/Server Architecture

Technical Communication

Team Leadership

Compute/Storage Server Experience

Liquid Cooling

Firmware Familiarity

Linux Proficiency

Windows Proficiency

Virtualization Skills

Storage Solutions

GPU Knowledge

AI/ML Understanding

System Diagnostics

Excellent Communication Skills

Business Sense

Ability to Work Independently

Trust Building

Problem-Solving

Educación

Bachelor’s Degree in Engineering

Descripción del empleo

Support revenue growth at all assigned accounts
Develop solution architecture and presentations to expand Fortune 1000 account penetration and loyalty
Map end-user customer business and partner requirements and provide optimized technical solutions
Provide technical leadership in pre-sales and oversee solution implementation
Engage with customers and build and maintain trust
Troubleshoot system architecture and hardware/software interaction issues
Manage and lead teams during field problem investigations and resolution
Develop and review system solutions, technical bid responses, and presentations
Work cross-departmentally to ensure customer satisfaction and timely issue resolution
Build and demonstrate proof-of-concept solutions
Present corporate brand, product messaging, and solutions to customers
Visit on-site facilities and operations for solution integration and issue resolution

Requirements

• Bachelor’s degree in an engineering discipline; computer engineering, electrical engineering, or computer science preferred
• 2+ years of related experience with Compute/Storage Server, Data Center, or IT Infrastructure experience desired
• Hands-on Data Center and Liquid Cooling experience is a definite plus
• Excellent communication skills and business sense required
• Strong background and experience with x86-based PC or server architecture
• Solid hardware system understanding and diagnostics skills
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling, and data center operations is a plus
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
• Ability to work effectively and independently in high-pressure environments
• Some travel required, up to 25%

Core Competencies

Demonstrates expertise in solution architecture and technical leadership, with a strong focus on customer engagement and satisfaction. Proficient in troubleshooting system architecture and hardware/software interactions, while effectively managing teams in high-pressure environments.

Highest-signal resume keywords

• Solution Architecture Development
• Data Center Operations
• X86-Based PC/Server Architecture
• Technical Communication
• Team Leadership

Hard Skills

• Compute/Storage Server Experience
• Liquid Cooling
• Firmware Familiarity
• Linux Proficiency
• Windows Proficiency
• Virtualization Skills
• Storage Solutions
• GPU Knowledge
• AI/ML Understanding
• System Diagnostics

Soft Skills

• Excellent Communication Skills
• Business Sense
• Ability to Work Independently
• Trust Building
• Problem-Solving

Certifications & Qualifications

• Bachelor’s Degree in Engineering

Industry Keywords

• IT Infrastructure
• Data Center
• Technical Bid Responses
• Customer Satisfaction
• Proof-of-Concept Solutions