Field Applications Engineer

Nordson Corporation; Chandler, Northern (AZ, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Nordson Test & Inspection, a global leader in X-ray systems and metrology, seeks a Field Applications Engineer in Chandler, AZ to support the applications and sales teams with expert knowledge on AXI systems.

You will train customers, run pre-sales discussions, set up systems at site, and create technical reports while traveling up to 70%. Join a global team focused on innovation and customer success, with opportunities for growth in a diverse, inclusive culture.

Qualifications

• 2–5 years of experience in a similar technical role.
• Industry experience in electronics manufacturing equipment.
• Hands-on lab/industrial environment experience.
• Strong communication and presentation skills.
• Willingness to travel up to 70% domestically and internationally.
• Familiarity with Windows OS and networking.
• Experience with AOI and/or AXI inspection equipment preferred.
• Knowledge of electronics manufacturing processes.
• CRM systems experience (Salesforce, SAP C4C) preferred.

Responsibilities

• Provide pre-sales support during evaluation periods requiring technical knowledge.
• Participate on pre-sales discussions with customers as a technical expert.
• Provide high level applications support to set up and program systems at customer sites.
• Perform customer training to maximise machine utilisation.
• Create applications reports and demonstrations of equipment capabilities.
• Work on publications and notes with applications group.
• Diagnose and resolve customer issues with AXI equipment.
• Basic troubleshooting and repair during installation activities.
• Attend tradeshows and industry events to demonstrate equipment.
• Gather intelligence on markets and competitors for management.
• Provide training material for new products and features.

Skills

Pre-sales support

Customer engagement

Technical troubleshooting

Presentation skills

Lab work

Travel readiness

CRM experience

Tools

Salesforce

SAP C4C

Job description

Nordson Test & Inspection, a global leader in X-Ray & Test Systems and Optical Sensors and Metrology, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Field Applications Engineer (Chandler, AZ)

The Field Applications Engineer operates in coordination with the applications and sales teams to provide applications support for automated X-ray systems (AXI).

Role and Responsibilities

• Provide pre-sales support to salespersons during evaluation periods requiring technical knowledge of equipment, applications knowledge, industry knowledge, and presentation skills.
• Participate on pre-sales discussions with Customers as a technical expert
• Provide high level applications support to set up and program systems at customer sites.
• Perform customer training to ensure machine utilisation is maximised within the customer’s process.
• Create applications reports demonstrating equipment capabilities and strengths
• Work on technical publications and applications notes in collaboration with the rest of the applications group
• Diagnose and resolve customer issues and concerns with AXI equipment
• Basic troubleshooting and repair of hardware and software during installation activities.
• Attend appropriate tradeshows, conferences and industry events to demonstrate equipment and/or present technical information on behalf of the company.
• Gather intelligence on markets, competitors and customers and provide analysis and advice to management.
• Providing training material for new products and features

Skills and Qualifications

• 2-5 years of experience in a similar technical role
• Industry experience in electronics manufacturing equipment
• Strong hands-on attitude Experienced and willing to work in a lab / industrial environment
• Good communication skills written, verbal, and presentation.
• Global mindset with ability to accommodate extensive travel, both domestic and international (approx 70%).
• Creative thinker with good problem solving skills.
• Knowledge of Windows operating systems and networking technologies.
• Working experience with automated optical (AOI) and/or automated X-ray (AXI) inspection equipment is preferred.
• Knowledge of electronics assembly industry and manufacturing processes is preferred.
• Experience working with CRM systems (e.g. Salesforce, SAP C4C, etc.) is preferred.

Travel

• Travel 70% of the time.
• International travel as required to customers and regional offices.

About Nordson Test & Inspection

Nordson Test & Inspection manufactures world-class metrology equipment and inspection systems to ensure electronic products are built to meet the highest standards. We use X-ray inspection, acoustic imaging, and optical inspection technologies to create testing systems that enable the identification of even the smallest defects at high resolution. By joining our team today, you will help us bring innovative ideas to life. Nordson Test & Inspection is a global team that works to create machines and systems that improve the manufacturing process for a wide range of industries, including electronics, aerospace, automotive, energy, lighting, and medical. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Test & Inspection. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. #LI-CL1 At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.