Field Application Specialist - Remote - Greater Boston, MA or New York City Area

Sartorius; New York (NY); Remote; USD 80,000 - 140,000; Full time

Job summary

Sartorius is seeking a Field Application Specialist based in New York to provide technical support for BioAnalytics products. The role involves training customers, conducting demonstrations, and collaborating with sales teams. Ideal candidates should have a life science background and prior technical support experience, with strong skills in cell biology and communication.

Benefits

Flexible work schedules

Paid vacation and sick time

401(k) plan with generous company match

Comprehensive onboarding

Professional development programs

Qualifications

• 2+ years of field experience in a similar role or lab experience with customer support.
• Experience training lab personnel in using instruments and software.
• Extensive knowledge of microscopy techniques and cell culture.

Responsibilities

• Provide technical support and expertise to customers using BioAnalytics products.
• Conduct product demonstrations and customer training.
• Collect customer feedback to drive new product development.

Skills

Technical Support

Cell Biology

Communication

Problem Solving

Education

Bachelor's degree in Life Science Biology or related field

Job description

Field Application Specialist - Remote - Greater Boston, MA or New York City Area

Join to apply for the Field Application Specialist - Remote - Greater Boston, MA or New York City Area role at Sartorius

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Field Application Specialist - Remote - Greater Boston, MA or New York City Area

Join to apply for the Field Application Specialist - Remote - Greater Boston, MA or New York City Area role at Sartorius

As a Field Application Specialist, you will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically the CellCelector automated cell imaging and picking system) and pre-sales support to sales colleagues throughout the sales process. This includes pre-sale presentations, product demonstrations, and customer training.

This role will be responsible for a region consisting of New England, New York, and Eastern Canada. The candidate must reside in—or be willing to relocate to—the greater Boston, MA, or New York City area.

What You Will Accomplish Together With Us

• Work with sales colleagues to drive sales and use Sartorius CellCelector instruments, reagents, and consumables.
• Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions to needs/problems where appropriate.
• Perform product demonstrations by establishing a detailed experimental plan and setting appropriate and reasonable expectations. Identify necessary reagents and guide customers through experimental optimization and execution. Help with assay set-up and train relevant lab personnel.
• Work with established and new customers: Conduct on-site training and remote support sessions of the CellCelector instrumentation and software. Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
• Collect customer feedback to drive new product development.
• You will be expected to maintain diligent records of customer interactions and training in the CRM database.
• Perform other related duties as required.
• Expect up to 50% overnight travel on business days.
  
  

What Will Convince Us

• Bachelor's degree in Life Science Biology or related field.
• 2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g., work in core lab facilities).
• 2+ years of experience training lab personnel in using instruments and software.
• Extensive experience in cell biology, cell culture and microscopy techniques, and/or cell line development and antibody discovery workflows.
• Valid Driver’s License with a good driving record.
  
  

We Value

• Master's degree or PHD.
• You can troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.
• You have a demonstrated aptitude for the selling process and are a team player. Must be results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.
• A standout colleague with attention to detail and the ability to organize and independently prioritize numerous responsibilities.
• You have excellent verbal and written communication skills.
• Identification with our core values: Sustainability, Openness, Enjoyment
  
  

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

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