Field Application Specialist (Medical Lab Scientist) - Ontario, Canada

Ortho Clinical Diagnostics; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative diagnostics company is seeking a Field Application Specialist to foster relationships with laboratory clients and ensure optimal product utilization. This role emphasizes customer support, technical expertise, and collaboration with sales teams. Ideal candidates will possess a strong laboratory background, excellent communication skills, and the ability to travel within their territory. Join a forward-thinking organization dedicated to transforming diagnostics and enhancing healthcare outcomes. This position offers the chance to make a significant impact in the field of in vitro diagnostics, working closely with customers to provide exceptional service and support.

Qualifications

• Minimum 3 years of laboratory experience required.
• Strong analytical and troubleshooting skills essential.
• Excellent communication and organizational skills needed.

Responsibilities

• Develop and maintain relationships with laboratory customers.
• Provide troubleshooting support and training to customers.
• Support sales team activities through technical demonstrations.

Skills

Laboratory Experience

Analytical Skills

Customer Support

Technical Support

Communication Skills

Organizational Skills

Education

Medical Laboratory Technologist Degree

CSMLS Certification

Tools

Microsoft Office

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow, we are seeking a Field Application Specialist (FAS) in Ontario, Canada. The FAS is accountable for developing and nurturing strong relationships with external customers to ensure optimum utilization of QuidelOrtho products and the highest levels of customer satisfaction. The FAS is a valuable member of the Account Team who is accountable for providing technical support, demonstration skills and technical expertise for all QuidelOrtho products throughout the sales cycle. Ideal candidates will live within the Ontario territory and will be located reasonably close to a major airport.

The Responsibilities

Customer Support (75%)

• Develop and maintain relationships with customers at all levels of the laboratory

• Perform System Verification studies for new customer installations, including calibration, P&A, and patient correlation

• Provide troubleshooting support and training expertise to new and existing customers

• Assist customers with linearity, normal and reportable range verification

Account Team Support (20%)

• Support sales team activities via technical product demonstrations, workflow studies, lunch and learn events, conventions etc

• Provide effective and proactive communication to all members of the account team

• Manage all territory administrative requirements

• Actively solicits competitive information at customer sites and communicates trends, activity and issues to the account team

• Supports the development of customer profiles

Administration (5%)

• Maintain safe driving record

• Meet or exceed all budgetary targets

• Complete all required paperwork in a timely fashion

• Perform other work-related duties as assigned

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

• Education: Medical Laboratory Technologist Degree

• Certification: Canadian Society for Medical Laboratory Science (CSMLS) or equivalent province accredited certification

• Experience: Minimum 3 years of laboratory experience

• Good working knowledge of laboratory settings

• Excellent knowledge of QuidelOrtho products and services

• Good analytical skills with ability to troubleshoot complex system issues

• Demonstrated ability to conduct adult training and “train the trainer” programs

• Good working knowledge of all Microsoft Office programs

• Strong organizational skills Strong collaboration skills

• Must be able to effectively communicate with internal and external customers

• Travel: Ability to travel to customer sites within their assigned territory, 50% domestic. During training period, travel to US will be required.

Preferred:

• 5 years of laboratory experience

• Diagnostic field technical support experience

The Key Working Relationships

Internal Partners:

• Technical Specialists, Field Application Specialists, Technical Support Specialists

• Sales: Sales Director, Account Managers, Sales Manager, Marketing

• Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director

• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

External Partners:

• Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

T yp ical ou tside field-based env i ronm ent. Mu st hav e th e d i s c ip li n e, o r g a n i z at io n s k ills a n d s e l f - mo t iv at io n t o w o rk a utonomou sly in a h om e o ff ic e e nv iro nm e n t. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Mu st b e p hy sica ll y ab l e t o t rav e l up to 50 %. Mu st m a in tain a v al i d dr iv er’s licen s e a n d mus t o wn and m ai n tain an a u t omob ile su i tab l e fo r tr av el to c u s tome r sit e s, air por t, e tc. Tr av el in cl ud es ai rp la n e, t r ai n , a u t omob il e , and ov ern igh ts. On a t yp ical wo rkday, 80 % o f ti m e m e e ti n g w ith pe op le, 20 % o f the tim e o n comput er, do i n g pa p e r w o r k , o r o n p hon e.

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