Field Application Specialist I - Chicago/Milwaukee

bioMerieux Inc.; Durham (NC); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and AD&D insurance

Disability insurance

Retirement plan with employer match

Wellness programs

Commuter benefits

Job summary

BioMerieux Inc. is seeking a qualified professional to provide technical training, implementation support, and consultative services for diagnostic solutions. You will collaborate with cross-functional teams to ensure successful instrument implementation, customer adoption, and ongoing satisfaction.

The role requires delivering training, troubleshooting, and relationship management across customer sites and remotely, with strong documentation and adherence to quality standards.

Qualifications

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or related scientific field.
• 2+ years of professional related experience with degree in Clinical laboratory, diagnostic, healthcare, or related technical experience.

Responsibilities

• Deliver customer training, implementation support, and application consultation for assigned diagnostic product lines.
• Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries, escalating complex issues as appropriate.
• Support instrument installations, validations, go-live activities, and workflow optimization efforts at customer sites and remotely.
• Develop and maintain productive customer relationships through responsive support and effective communication.
• Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
• Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs and ensure timely resolution of issues.
• Manage assigned territory activities, schedules, and travel within established operating guidelines and budget expectations.
• Support customer retention, utilization, and revenue growth initiatives through effective application support and customer education.
• Meet established performance metrics related to customer satisfaction, responsiveness, utilization, and operational effectiveness.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Training delivery

Troubleshooting

Communication

Cross-functional collaboration

MS Office

Education

Bachelor's degree in Medical Technology/Clinical Laboratory Science/Life Sciences

Tools

LIS experience

Connectivity/Networking

Job description

Position Summary

Provides technical training, implementation support, troubleshooting, and consultative application services for bioMerieux diagnostic solutions. Supports customer adoption and utilization of assigned product lines through effective education, problem resolution, and ongoing customer support. Collaborates with internal and external stakeholders to ensure successful instrument implementation, customer satisfaction, and achievement of business objectives. Works independently within established procedures while developing technical expertise and customer relationship management skills.

Position Duties

1. Deliver customer training, implementation support, and application consultation for assigned diagnostic product lines.
2. Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries, escalating complex issues as appropriate.
3. Support instrument installations, validations, go-live activities, and workflow optimization efforts at customer sites and remotely.
4. Develop and maintain productive customer relationships through responsive support and effective communication.
5. Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
6. Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs and ensure timely resolution of issues.
7. Manage assigned territory activities, schedules, and travel within established operating guidelines and budget expectations.
8. Support customer retention, utilization, and revenue growth initiatives through effective application support and customer education.
9. Meet established performance metrics related to customer satisfaction, responsiveness, utilization, and operational effectiveness.
10. Perform all work in compliance with company quality procedures and standards.
11. Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or related scientific field.
• 2+ years of professional related experience with degree in Clinical laboratory, diagnostic, healthcare, or related technical experience.

Preferred Education, Training and Experience

• MLS (ASCP) Certification preferred.
• Experience with CLIA regulations and/or other laboratory credentialing standards preferred.
• Experience supporting laboratory operations, diagnostic testing, customer training, technical support, or similar functions strongly preferred.
• Laboratory Information System (LIS) or Connectivity/Networking experience a plus.
• bioMerieux product experience preferred.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Ability to deal with difficult situations in a timely and bold manner.
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
• Written and Oral Communication skills including the ability to communicate technical data in written and presentation form.
• Build and maintain positive, productive interactions with colleagues.
• Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
• Advanced skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

Working Conditions and Physical Requirements

• Ability to remain in stationary position, either sitting or standing, for prolonged periods
• Ability to ascend/descend stairs, ladders, ramps, and the like
• Ability to wear PPE correctly most of the day
• Ability to adjust or move objects up to 50 pounds in all directions

Travel Requirements

• Domestic travel required: 75%
• International travel required: up to 5%

The estimated salary range for this role in Illinois is between $78,400 - $117,600. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

In addition, bioMerieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programsParental leaves

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at [phone], by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).