Field Application Specialist

Danaher; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join Danaher's Field Applications Specialist team, supporting Beckman Coulter Diagnostics and improving patient health through exceptional customer service. This remote role includes resolving issues, training customers, and ensuring optimal system performance, contributing to our mission of transforming healthcare.

Benefits

Company car

Mobile phone

Laptop

Clear Development Pathway program

Qualifications

• Proven experience in chemical chemistry and immunoassays laboratory.
• Ability to interact with customers on a detailed scientific basis.

Responsibilities

• Deliver exceptional customer service by commissioning and supporting diagnostic instrumentation.
• Provide technical, scientific expertise and troubleshooting support to clients.

Skills

Customer service

Technical troubleshooting

Creative problem solving

Education

University Scientific degree

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimising the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Applications Specialist (FAS) at Beckman Coulter Diagnostics is responsible for delivering exceptional customer service by commissioning and supporting our diagnostic instrumentation. This includes leveraging our extensive assay menu, comprehensive training programs, and robust troubleshooting resources to ensure optimal system performance.

As part of the European Implementation Team, the FAS will be based in Ireland, supporting local customers and making a direct impact on patient health and overall well-being. At Beckman Coulter, our vision is to relentlessly re-imagine healthcare—one diagnosis at a time.

You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing front line support by resolving customer(s) problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems. If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organisation - read on.

This position will be remote, with travel to Cork and Kerry.

In this role, you will have the opportunity to:

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company.
• Provide excellent professional support and training to Beckman Coulter’s customers.
• Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience.
• Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.

The essential requirements of the job include:

• University Scientific degree + proven experience in chemical chemistry and immunoassays laboratory
• Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
• Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
• Ability to work flexible hours as per the business needs.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Hold a current valid driver’s license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

FAS operate independently within their geographic territory; however we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone and laptop.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

About the company

Danaher Corporation is an American globally diversified conglomerate with its headquarters in Washington, DC.

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