Field Application Scientist West

Countable Labs; Palo Alto (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Countable Labs is seeking a Field Application Scientist to be the scientific face across the West Coast. You will drive customer onboarding, adoption, and ensure meaningful results with Countable PCR.

You will train customers, support pre-sales, develop technical documentation, and provide product feedback. Travel up to 75% and collaborate with sales, product, and external partners.

Qualifications

• BS or MS in Life Sciences or related field; PhD preferred.
• Strong molecular biology foundation and experience with qPCR/dPCR.
• Excellent written and verbal communication; customer-facing skills.

Responsibilities

• Train customers on instrumentation, workflows, and applications for onboarding.
• Support pre-sales technical presentations and customer evaluations.
• Drive adoption and early project momentum with the commercial team.
• Enable early data generation and successful implementation of Countable PCR.
• Provide product feedback to POC teams to inform improvements and new features.
• Develop and maintain technical documentation and SOPs.
• Lead customer installations and support travel across the West Coast.

Skills

Molecular biology

qPCR

dPCR

PCR design

Customer-facing

Communication

Education

BS/MS Life Sciences or related field

PhD preferred

Tools

qPCR machines

dPCR instrumentation

Job description

About Countable Labs

At Countable Labs, we're reimagining the future of genomics—and we'd love for you to be a part of it! As the innovators behind our Countable PCR platform, we're building tools that make a real impact in precision medicine. We're a fast-growing startup fueled by innovation, collaboration, and a mission-driven spirit. If you're ready to roll up your sleeves, build something from the ground up, and help shape the future of genomics, we want you on our team!

Role overview

As a Field Application Scientist (FAS), you will be the scientific face of Countable Labs across the West Coast. You will drive customer success from onboarding through adoption, working closely with sales and product teams to ensure our customers achieve meaningful results with Countable PCR.

What you\'ll do

• Train new customers on Countable Labs instrumentation, workflows, and applications, ensuring successful onboarding and protocol adherence
• Partner with account executives to support pre-sales technical presentations and customer evaluations
• Drive customer success, adoption, and early project momentum in collaboration with the commercial team
• Work closely with customers to enable early data generation and successful implementation of the Countable PCR platform
• Serve as the bridge to Voice of the Customer, providing structured product feedback to inform product improvements and new feature development
• Support external collaborators, early access users, and partners in evaluating and validating new products and applications
• Develop, write, and maintain technical documentation, including SOPs, IFUs, and customer-facing training materials
• Establish and improve best practices for customer support, including troubleshooting workflows and ticket tracking systems
• Troubleshoot experimental challenges across a range of molecular biology applications and sample inputs
• Travel up to 75%, primarily focused on the West, with the opportunity to support expanding customer needs across additional regions
• Lead and support first customer installations in new regions, including initial deployments in APAC as Countable Labs expands globally

Qualifications

• BS or MS in Life Sciences, Physical Sciences, or related field (PhD preferred)
• Strong foundation in molecular biology
• Experience with digital PCR and quantitative PCR is a must
• Familiarity with PCR assay design, optimization, and experimental workflows
• 1-3 years of relevant academic or industry experience in the lab performing qPCR and/or dPCR runs
• Strong customer-facing skills with the ability to troubleshoot and communicate complex technical concepts clearly
• Exceptional written and verbal communication skills, excellent time management juggling multiple requests at once, and organizational skills
• Ability to work in high pressure environments in front of the customer
• Located in the West Coast, SF Bay Area preferred