Field Application Scientist/Sr. Field Application Scientist

Spear Bio Inc.; Woburn (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a rapidly growing start-up dedicated to revolutionizing early disease diagnosis and monitoring. As a Field Application Scientist, you will play a crucial role in ensuring customer success and product performance. Your expertise will be vital in supporting high-value accounts and providing technical training and documentation. This dynamic position offers the chance to work at the forefront of innovative technology, collaborating with a passionate team to improve patient outcomes. If you're excited about making a significant impact in the biotech industry and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Stock Ownership

Strong Benefits

Innovative Work Environment

Qualifications

• PhD or BS/MS with extensive industry experience in biotech or diagnostics.
• Strong understanding of immunoassay applications and technologies.

Responsibilities

• Support pre- and post-sale technical interactions and manage key customer accounts.
• Provide training and create technical documentation for internal and partner teams.

Skills

Analytical Skills

Troubleshooting

Problem-Solving

Interpersonal Communication

Teaching and Mentoring

Education

PhD in Biology, Biochemistry, Neuroscience, or Bioengineering

BS/MS in relevant field

Tools

Liquid Handling Systems

Automated Assay Equipment

Job description

Field Application Scientist/Sr. Field Application Scientist

Location: Woburn, Massachusetts
Department: Commercial
Employment Type: Full Time – Onsite
Minimum Experience: Experienced

Spear Bio, founded in 2021, is a well-funded and rapidly growing start-up headquartered in Woburn, Massachusetts. Our proprietary technology,Successive Proximity Extension Amplification Reaction (SPEAR), is a novel wash-free immunoassay platform, offering unprecedented sensitivity. We are dedicated to revolutionizing early disease diagnosis and monitoring by providing scalable, ultrasensitive solutions that deliver unparalleled accuracy in measuring low-abundant biomarkers, enabling clinicians and researchers to improve patient outcomes and advance global health.

We are looking to hire a client-facing and technically savvy individual to enable customer success and ensure overall product performance for Spear Bio and are open to either a seasoned Field Application Scientist or a Senior Field Application Scientist. In addition to providing day-to-day application support, the Sr./FAS will be the primary liaison for complex, high-value, and strategic customer accounts and work with the Head of Application Support to guide strategy, planning, and cross-functional collaborations. The Sr./FAS is expected to become a subject matter expert on Spear Bio’s platform, technology, and applications. This role is based in the greater Boston area and will not be able to accommodate a remote work arrangement.

Responsibilities:

• Supports pre- and post-sale technical interactions with customers, delivers presentations, demos and trainings, and provides remote technical support.
• Owns technical account management for specific key customers.
• Supports and trains application scientists within partner organizations, ensuring high quality development and delivery of technical presentations, trainings, and support to distributor accounts.
• Works cross-functionally to facilitate creation of technical documentation and marketing collateral, generating data and authoring IFUs, product data sheets, application notes, and conference presentations.
• Provides deep product knowledge to solve customer challenges. Triages issues, leads troubleshooting investigations, and drives solutions.
• Works with the Head of Applications Support to implement efficient systems to track customer success and collect feedback for continuous improvement of products and technical support.
• Maintains up-to-date knowledge of competitors and key applications. Works with Product Management to provide voice-of-customer feedback on product improvements, and strategies to drive adoption of Spear Bio products.

Requirements:

• PhD in Biology, Biochemistry, Neuroscience, or Bioengineering with 3-4+ years of industry experience or BS/MS with 6+ years of industry experience focused on selling, delivering, and supporting technical services or products to customers within the biotech or diagnostic industries
• Strong understanding of immunoassay applications, technologies, methods, and strategies
• Liquid handling and automated assay experience preferred
• Experience adapting novel techniques, software, and instrumentation to specific workflows to enable research & development or clinical programs
• In-depth knowledge of neurology, immunology, or oncology with a strong network in drug development, academic and contract research world preferred

General Requirements:

• Ability to maintain sustained attention to detail and commitment to customer success
• Proven analytical, troubleshooting, and problem-solving skills
• Strong interpersonal (verbal communication) skills with ability to put customers at ease, listen attentively to acquire feedback, and tailor communication to specific audiences
• Interest in teaching and mentoring others with the ability to convey scientific information in a clear and concise manner through written documents and presentations
• Strong leadership skills with a demonstrated ability to work collaboratively and in teams, balance competing priorities, and adapt quickly to changes
• Ability to travel (up to 50%)- primarily domestic/East Coast, with occasional international travel.
• This role will work onsite from our Woburn, MA office when not traveling.

We offer competitive compensation, with meaningful stock ownership, strong benefits, and a great work environment. This is an opportunity to enter an innovative, high-growth startup at an early stage. We are focused on identifying candidates who have demonstrated leadership and excellence throughout their careers and are excited by the prospect of building an industry-leading company.

Spear Bio Inc. provides equal opportunity in employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, or physical/mental disability.